Assistant VI, Rassas Recycling Job
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Key skills for this role
About the Role
Tasnee's Rassas Recycling seeks a Representative VI to handle customer inquiries, complaints, and maintain relationships. The role requires a degree or diploma, 0-2 years of experience, a valid medium truck driving license, and knowledge of geographical areas in Saudi Arabia.
Key Skills for This Role
Responsibilities
- Receive and process non routine customer inquiries and/or complaints covering products and services.
- Proactively maintain an ongoing relationship with key customers and sales staff.
- Act as first referral point for escalated customer calls.
- Serve as a communication link between customers and sales staff.
- Assist with research into customer complaints and issues to obtain a resolution.
- Track order activity and alert appropriate staff of any potential delivery problems.
- Complete reports and documentation as required.
- Follow up on internal and external complaints.
- Participate in team projects and identify continuous improvement ideas.
Requirements
- Degree or Diploma Level Education and qualification
- 0 2 years of experience or more in similar field
- Valid driving license to drive the medium truck
- Should know the geographical area in western, central and eastern provinces
- Read and write
- Market Intelligence
- Deal customer
Full Job Posting
Summary
- Receives and processes for non routine customer inquiries and/or complaints covering products and services.
- Proactively maintains an ongoing relationship with key customers and sales staff.
- May handle multiple product markets.
You will be responsible for:
- Act as first referral point for escalated customer calls to ensure the handling of routine customer complaints is met.
- Serves as a communication link between customers and sales staff to assure responsiveness.
- Assists with research into a variety of customer complaints and issues to obtain a resolution.
- Knowledge of company product lines, product features and attributes, existing markets and market related initiatives.
- Tracks order activity and alert appropriate staff of any potential delivery problems.
- Completes reports and documentation as required.
- Follows up on internal and external complaints.
- Participates in team projects. Identifies and shares continuous improvement ideas that enhance customer requirements.
Minimum Qualification
- Degree or Diploma Level Education and qualification.
Minimum Experience
- 0 2 years of experience or more in similar field.
Required Skills
- Valid driving license to drive the medium truck
- Should know the geographical area in western, central and eastern provinces.
- Read and write
- Market Intelligence
- Deal customer
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