Assistant Spa Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Innovations Global seeks an Assistant Spa Manager in Dubai to oversee spa operations, drive revenue, and lead the team. Responsibilities include revenue management, customer experience, operational excellence, and team development.
Key Skills for This Role
Responsibilities
- Develop and implement strategies to achieve revenue targets for service revenue, retail sales, and enhancements
- Set individual and team targets based on monthly and yearly goals
- Monitor performance through daily, weekly, and monthly KPI reports
- Motivate and guide the team to upsell enhancements and cross sell retail products
- Lead, supervise, and inspire the spa team to deliver outstanding customer service
- Handle guest complaints promptly and professionally
- Ensure the spa operates efficiently and profitably
- Manage booking schedules to maximize room and therapist utilization
- Oversee cleanliness, hygiene, and maintenance of spa facilities
- Host daily briefings with the team to align objectives
- Build and maintain strong relationships with hotel management
- Coach and mentor team members to develop their skills
Requirements
- Minimum 5 years of experience in spa management or a related role in hospitality
- Proven track record of achieving revenue and service targets
- Strong leadership and team management skills
- Excellent customer service and complaint resolution abilities
- Strong financial acumen and ability to analyze performance data
- Exceptional communication and interpersonal skills
- Fluency in English and Arabic is preferred
Full Job Posting
Revenue Management
- Develop and implement strategies to achieve revenue targets for service revenue, retail sales, and enhancements.
- Set individual and team targets based on monthly and yearly goals, analyzing data to determine what needs to be achieved in each category.
- Monitor performance through daily, weekly, and monthly KPI reports, adjusting strategies as needed to ensure targets are met.
- Motivate and guide the team to upsell enhancements and cross sell retail products, providing tools and training to achieve goals.
- Analyze revenue data to identify high performing areas and opportunities for improvement.
Customer Experience
- Lead, supervise, and inspire the spa team to deliver outstanding customer service to all guests.
- Handle guest complaints promptly and professionally, aiming for resolution within 24 hours.
- Train and empower the team to address client feedback effectively and make on the spot decisions to ensure client satisfaction.
- Use customer feedback (questionnaires, online reviews, etc.) to continuously improve service offerings and guest experiences.
Operational Excellence
- Ensure the spa operates efficiently and profitably, maintaining a smooth workflow in all areas.
- Manage booking schedules to maximize room and therapist utilization, ensuring fairness and efficiency.
- Oversee the cleanliness, hygiene, and maintenance of spa facilities, including regular inspections and coordination with maintenance teams.
- Host daily briefings with the team to align objectives and communicate priorities.
- Ensure adherence to all health, safety, and hygiene regulations, including Dubai Municipality requirements.
Collaboration with Hotel
- Build and maintain strong relationships with hotel management and front of house teams.
- Ensure the hotel staff is informed and motivated to promote the spa to guests, driving bookings and walk in traffic.
- Collaborate with the hotel team to organize promotions, packages, or events that encourage spa usage.
Team Leadership & Development
- Set clear, achievable individual and team goals, aligned with revenue and service targets.
- Coach and mentor team members to develop their skills in consultation, service delivery, and retail sales.
- Conduct regular one on one sessions, appraisals, and team training sessions to address performance and skill gaps.
- Identify high potential employees and create succession plans to nurture talent for future leadership roles.
- Foster a collaborative, motivated work environment with open communication and consistent feedback.
Sales & Marketing
- Ensure all team members are fully briefed on current promotions, packages, campaigns, and upcoming marketing initiatives.
- Work closely with the Head Office Marketing Executive on the implementation and execution of all spa level campaigns and activations.
- Maintain clear and consistent communication with the marketing team regarding client behaviour, booking trends, guest feedback, etc.
- Provide regular feedback and on the ground insights on campaign performance.
- Support the marketing team by ensuring all in spa branding, promotional materials, displays, and campaign touchpoints are implemented correctly.
- Assist in identifying opportunities to increase client retention, rebooking, retail sales, and overall spa footfall.
- Ensure accurate tracking and reporting of campaign related activity when required.
Financial Management
- Support the management of the spa’s operational budget alongside Head Office, helping to control costs and maximize revenue.
- Manage purchasing and inventory to ensure optimal stock levels while minimizing waste.
- Oversee all end of day reporting procedures and ensure accuracy and timely completion by the team.
- Prepare, review, and monitor weekly and monthly reports to maintain clear visibility on business performance.
- Use financial and operational reports to understand monthly performance trends and identify opportunities.
- Ensure accurate tracking of daily bookings, retail sales, client enhancements, and other key metrics.
Required Skills
- Achieve or exceed revenue targets across all revenue streams (services, retail, enhancements).
- Build strong relationships with the hotel team to drive spa traffic and promote collaboration.
- Maintain high client retention rates by delivering exceptional guest experiences.
- Develop and sustain a high performing, motivated team aligned with company objectives.
Qualifications and Skills
- Minimum 5 years of experience in spa management or a related role in hospitality.
- Proven track record of achieving revenue and service targets.
- Strong leadership and team management skills with the ability to inspire and motivate.
- Excellent customer service and complaint resolution abilities.
- Strong financial acumen and ability to analyze performance data to inform strategy.
- Exceptional communication and interpersonal skills for collaboration with hotel teams and clients.
- Fluency in English and Arabic is preferred.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Innovations Global
Cards Technical Implementation Lead - Riyadh
Dubai, UAE
Innovations Global is hiring a Cards Technical Implementation Lead for a financial services client in Saudi Arabia. The role involves leading end-to-end technical implementation of card programs, including processor inte
Senior Legal Counsel
Dubai, UAE
A diversified multinational holding company is seeking a commercially focused Senior Legal Counsel to join its Dubai-based Group Legal function. The role involves corporate governance, shareholder matters, international
Spa Therapist
Dubai, UAE
Innovations Global is hiring a Thai Spa Therapist/Facialist in Dubai. The role involves performing facials, massages, lymphatic drainage, deep tissue massage, maderotherapy, and facial rejuvenation. Candidates must be Th
Operations Coordinator
Dubai, UAE
Innovations Global is seeking an Operations Coordinator for International Operations to support reporting, tracking, administrative duties, and marketing coordination. The role involves preparing documentation, managing
Health Safety Environment Officer
Abu Dhabi Emirate, UAE
Innovations Global seeks an HSE Officer for a 12-month contract in Abu Dhabi. The role involves conducting site safety inspections, ensuring compliance with method statements and risk assessments, and managing environmen
Marketing Executive
Dubai, UAE
Innovations Global is hiring a Marketing Executive for a 6-month extendable contract to support marketing campaigns, product launches, and daily operations. The role requires 4-9 years of marketing experience and strong
Sales Manager - Freight Forwarding & Logistics
Dubai, UAE
Innovations Global is seeking a dynamic Sales Manager with proven experience in Freight Forwarding in Dubai. The role involves generating new business, managing key accounts, and driving revenue growth across Air, Sea, a
Customer Service Team Lead
Dubai, UAE
Innovations Global seeks a Customer Service Team Lead to oversee daily operations, manage escalations, and lead a team in Dubai. The role requires 5+ years of customer service experience with at least 2 years in a leader
Cards Technical Implementation Lead - Riyadh
Dubai, UAE
Senior Legal Counsel
Dubai, UAE
Spa Therapist
Dubai, UAE
Operations Coordinator
Dubai, UAE
Health Safety Environment Officer
Abu Dhabi Emirate, UAE
Marketing Executive
Dubai, UAE
Sales Manager - Freight Forwarding & Logistics
Dubai, UAE
Customer Service Team Lead
Dubai, UAE