Assistant Spa Manager
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Key skills for this role
About the Role
Innovations Global seeks an Assistant Spa Manager in Dubai to drive revenue, ensure exceptional guest experiences, and lead a high-performing spa team. The role requires 5+ years of spa management experience, strong leadership, financial acumen, and fluency in English and Arabic preferred.
Key Skills for This Role
Responsibilities
- Develop and implement strategies to achieve revenue targets for service revenue, retail sales, and enhancements.
- Lead, supervise, and inspire the spa team to deliver outstanding customer service to all guests.
- Ensure the spa operates efficiently and profitably, maintaining a smooth workflow in all areas.
- Manage booking schedules to maximize room and therapist utilization.
- Oversee cleanliness, hygiene, and maintenance of spa facilities.
- Build and maintain strong relationships with hotel management and front of house teams.
- Coach and mentor team members to develop their skills in consultation, service delivery, and retail sales.
- Support the management of the spa’s operational budget alongside Head Office.
- Manage purchasing and inventory to ensure optimal stock levels while minimizing waste.
- Ensure all team members are fully briefed on current promotions, packages, campaigns, and upcoming marketing initiatives.
Requirements
- Minimum 5 years of experience in spa management or a related role in hospitality
- Proven track record of achieving revenue and service targets
- Strong leadership and team management skills
- Excellent customer service and complaint resolution abilities
- Strong financial acumen and ability to analyze performance data
- Exceptional communication and interpersonal skills
- Fluency in English and Arabic is preferred
Full Job Posting
Revenue Management
- Develop and implement strategies to achieve revenue targets for service revenue, retail sales, and enhancements.
- Set individual and team targets based on monthly and yearly goals, analyzing data to determine what needs to be achieved in each category.
- Monitor performance through daily, weekly, and monthly KPI reports, adjusting strategies as needed to ensure targets are met.
- Motivate and guide the team to upsell enhancements and cross sell retail products, providing tools and training to achieve goals.
- Analyze revenue data to identify high performing areas and opportunities for improvement.
Customer Experience
- Lead, supervise, and inspire the spa team to deliver outstanding customer service to all guests.
- Handle guest complaints promptly and professionally, aiming for resolution within 24 hours.
- Train and empower the team to address client feedback effectively and make on the spot decisions to ensure client satisfaction.
- Use customer feedback (questionnaires, online reviews, etc.) to continuously improve service offerings and guest experiences.
Operational Excellence
- Ensure the spa operates efficiently and profitably, maintaining a smooth workflow in all areas.
- Manage booking schedules to maximize room and therapist utilization, ensuring fairness and efficiency.
- Oversee the cleanliness, hygiene, and maintenance of spa facilities, including regular inspections and coordination with maintenance teams.
- Host daily briefings with the team to align objectives and communicate priorities.
- Ensure adherence to all health, safety, and hygiene regulations, including Dubai Municipality requirements.
Collaboration with Hotel
- Build and maintain strong relationships with hotel management and front of house teams.
- Ensure the hotel staff is informed and motivated to promote the spa to guests, driving bookings and walk in traffic.
- Collaborate with the hotel team to organize promotions, packages, or events that encourage spa usage.
Team Leadership & Development
- Set clear, achievable individual and team goals, aligned with revenue and service targets.
- Coach and mentor team members to develop their skills in consultation, service delivery, and retail sales.
- Conduct regular one on one sessions, appraisals, and team training sessions to address performance and skill gaps.
- Identify high potential employees and create succession plans to nurture talent for future leadership roles.
- Foster a collaborative, motivated work environment with open communication and consistent feedback.
Sales & Marketing
- Ensure all team members are fully briefed on current promotions, packages, campaigns, and upcoming marketing initiatives to ensure consistent communication with clients.
- Work closely with the Head Office Marketing Executive on the implementation and execution of all spa level campaigns and activations.
- Maintain clear and consistent communication with the marketing team regarding client behaviour, booking trends, guest feedback, traffic sources, campaign performance, and any operational factors impacting results.
- Provide regular feedback and on the ground insights on what campaigns, offers, and initiatives are performing well or underperforming, with recommendations for improvement where relevant.
- Support the marketing team by ensuring all in spa branding, promotional materials, displays, and campaign touchpoints are implemented correctly and maintained to brand standards.
- Assist in identifying opportunities to increase client retention, rebooking, retail sales, and overall spa footfall through local initiatives and collaboration with the marketing team.
- Ensure accurate tracking and reporting of campaign related activity when required, including client feedback, redemption trends, and operational observations that may impact campaign performance.
Financial Management
- Support the management of the spa’s operational budget alongside Head Office, helping to control costs, maximize revenue opportunities, and maintain the highest service and operational standards at all times.
- Manage purchasing and inventory to ensure optimal stock levels while minimizing waste.
- Oversee all end of day reporting procedures and ensure accuracy and timely completion by the team.
- Prepare, review, and monitor weekly and monthly reports to maintain clear visibility on business performance and progress toward targets.
- Use financial and operational reports to understand monthly performance trends, identify opportunities, and proactively support target achievement strategies.
- Ensure accurate tracking of daily bookings, retail sales, client enhancements, and other key metrics to support informed business decisions.
Qualifications and Skills
- Minimum 5 years of experience in spa management or a related role in hospitality.
- Proven track record of achieving revenue and service targets.
- Strong leadership and team management skills with the ability to inspire and motivate.
- Excellent customer service and complaint resolution abilities.
- Strong financial acumen and ability to analyze performance data to inform strategy.
- Exceptional communication and interpersonal skills for collaboration with hotel teams and clients.
- Fluency in English and Arabic is preferred.
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