Assistant Operations Manager
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Key skills for this role
Role Overview
TP is hiring an Assistant Operations Manager for the Western Union international process.
The role involves leading a customer support operations team and delivering performance against service and compliance targets.
Key Skills for This Role
Full Job Posting
Role overview
TP is hiring an Assistant Operations Manager for the Western Union international process.
The role involves leading a customer support operations team and delivering performance against service and compliance targets.
Schedule
- Shifts are rotational.
- Employees work five days per week with two rotational weekly days off.
Location
- The source description lists Ghansoli, Navi Mumbai as the role location.
Key responsibilities
- Lead, mentor, and manage a team to achieve KPIs and SLAs.
- Drive quality, productivity, customer satisfaction, and compliance metrics.
- Handle escalations and ensure timely resolution.
- Conduct team huddles, coaching sessions, and performance reviews.
- Ensure adherence to process guidelines and regulatory norms.
- Prepare and present daily and weekly performance reports.
Preferred candidate profile
- Experience in the customer support segment.
- Strong people management and team-handling experience.
- Excellent communication and stakeholder management skills.
- Analytical mindset with problem-solving abilities.
- Ability to work in a fast-paced, target-driven environment.
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