Assistant Operations Manager

Key Responsibilities

• Have operational responsibility for the reinstatement teams and their in-day activities.
• Organise labour in the most cost-effective way, including recruitment, disciplinary action, wages, and absence management.
• Coach and develop staff to reach their potential; ensuring a fair and consistent culture with the teams.
• Help manage the framework and cover programme and ensure KPIs are met.
• Help manage the defect programme and ensure that KPIs are met, and Highway Meetings are attended
• Have knowledge and experience of Reinstatement for Utilities
• Maintain a customer focus.
• Use Modular+ (smartphone system) & Client Computer system to deliver all feedback for commercial and reinstatement feedback.
• Liaise with the Support Services and Street works Team to ensure that FPN and Section74 liabilities are managed and focus on a right first-time attitude Understanding and complying with regulations including NRSWA
• Complete Team Inspections, to ensure a high level of Compliance with a real focus on quality and first-time reinstatement.
• Be a Health & Safety Representative, which will include undertaking health & safety inspections in and around the workplace, raising health & safety related matters with management and investigating reportable accidents or incidents as and when they occur.
• Review the tender promises sheet and lead on a monthly initiative to ensure Network Plus have met their commitments made at bid stage.
• Ensure all work within the contracts under your control are carried out in full compliance with health, safety, welfare and environmental regulations while working to maximize the profitability of each contract under their control and ensuring satisfaction of contractual requirements
• Ensure compliance with client authorisation requirements and specifications, with the company standards of service and quality systems.
• Control documentation from cradle to grave with a strong interface with the back-office support team
• Ensure that the requirements of the Construction (Design & management) regulations (CDM) are complied with as they apply to the work activities undertaken by the company