bayt
Assistant Operations Manager
Unknown
Riyadh Region, KSA
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Hotel operationsDepartmental coordinationGuest complaint resolutionOperational reportingKPI analysisProcess improvement
Free
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Hotel operationsDepartmental coordinationGuest complaint resolution
Key Skills for This Role
Hotel operationsDepartmental coordinationGuest complaint resolutionOperational reportingKPI analysisProcess improvement
Full Job Posting
Key Responsibilities
- Assist the Operations Manager in overseeing daily hotel operations and ensuring smooth workflow.
- Monitor operational department performance and compliance with service quality standards.
- Handle guest feedback and resolve complaints professionally.
- Ensure compliance with hotel policies, procedures, safety requirements, and regulatory standards.
- Coordinate between departments to maintain efficient operations and achieve business objectives.
- Prepare and analyze operational reports, monitor KPIs, and recommend process improvements.
- Support revenue growth initiatives while maintaining cost control and operational efficiency.
- Lead, motivate, and support operational teams to achieve high performance.
- Act on behalf of the Operations Manager when required and perform related duties as assigned.
Requirements
- At least 2 years of experience in hotel operations or a similar role.
- Strong understanding of hotel operations and departmental coordination.
- Strong leadership, organizational, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office; Hotel Property Management System experience is preferred.
- Ability to prepare and analyze operational reports and performance metrics.
- Full-time availability and commitment.
- Flexibility to work operational shifts when needed.
- Good command of spoken and written English is preferred.
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