Assistant Operation Manager
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Key skills for this role
About the Role
Eco Pure Technical Services is hiring a Maid Service Operations Manager to oversee housekeeping operations across Dubai. The role involves workforce planning, KPI monitoring, customer complaint resolution, and team leadership.
Key Skills for This Role
Responsibilities
- Oversee and manage the overall maid service operations across all locations
- Develop and implement operational strategies to improve service quality, efficiency, and customer satisfaction
- Manage daily workforce planning, scheduling, and deployment of housekeeping staff
- Monitor operational KPIs, productivity, attendance, and service performance
- Ensure compliance with company policies, health and safety standards, and UAE labor regulations
- Handle escalated customer complaints and ensure effective resolution
- Lead, train, and mentor supervisors, coordinators, and field staff
- Prepare operational reports, budgets, forecasts, and performance analyses
- Coordinate with HR, Recruitment, Sales, and Finance departments to support business objectives
- Identify opportunities for process improvement and business growth
Requirements
- Bachelor's Degree in Business Administration, Hospitality Management, Operations Management, or a related field
- Minimum 3 years of experience in housekeeping, maid services, facilities management, or service operations
- Minimum 2 years of managerial experience leading large teams
- Strong leadership, planning, and decision making skills
- Excellent communication and interpersonal abilities
- Strong knowledge of operational management and customer service practices
- Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting tools
- Ability to work under pressure and manage multiple priorities effectively
- UAE Driving License is an advantage
Full Job Posting
Position
- Maid Service Operations Manager
Key Responsibilities
- Oversee and manage the overall maid service operations across all locations.
- Develop and implement operational strategies to improve service quality, efficiency, and customer satisfaction.
- Manage daily workforce planning, scheduling, and deployment of housekeeping staff.
- Monitor operational KPIs, productivity, attendance, and service performance.
- Ensure compliance with company policies, health and safety standards, and UAE labor regulations.
- Handle escalated customer complaints and ensure effective resolution.
- Lead, train, and mentor supervisors, coordinators, and field staff.
- Prepare operational reports, budgets, forecasts, and performance analyses.
- Coordinate with HR, Recruitment, Sales, and Finance departments to support business objectives.
- Identify opportunities for process improvement and business growth.
Requirements
- Bachelor's Degree in Business Administration, Hospitality Management, Operations Management, or a related field.
- Minimum 3 years of experience in housekeeping, maid services, facilities management, or service operations.
- Minimum 2 years of managerial experience leading large teams.
- Strong leadership, planning, and decision making skills.
- Excellent communication and interpersonal abilities.
- Strong knowledge of operational management and customer service practices.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and reporting tools.
- Ability to work under pressure and manage multiple priorities effectively.
- UAE Driving License is an advantage.
What We Offer
- Competitive Salary Package
- Career Growth and Leadership Opportunities
- Professional and Dynamic Work Environment
- Visa and Benefits as per UAE Labor Law
- Performance Based Incentives
Compensation
- Pay: AED5,000.00 AED6,500.00 per month
Work Location
- In person
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