Assistant Manager - Trade Operations
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Key skills for this role
About the Role
Mashreq is hiring an Assistant Manager for Trade Operations in Abu Dhabi to process trade finance transactions, handle Islamic trade operations, review customer complaints, and support scanning and dispatch processes.
Key Skills for This Role
Responsibilities
- Process transactions related to Trade Finance (Import LC, Export LC, Guarantees, Import and Export Collections) as a backup
- Handle Islamic Trade Operations documents and ensure Shariah requirements are met
- Review customer complaints and take immediate action to satisfy them
- Manage the Export Advising dispatch process
- QC for Shipping Guarantees
- Backup for all branches for Scanning
- Prepare/track all new received and lodged documents for BNC LODG
- Scanning and rescanning of documents as per requirements
- Support the scanning team and ensure tasks are completed smoothly
- BNC doc dispatching
- Support for All FTC front desk activities at the DOZ branch
- Coordinate with branches and internal stakeholders to ensure smooth operations
Requirements
- Bachelor's Degree
- At least 5 8 years of relevant working experience in Trade Operations
- Document checking experience of 2 3 years is a must
- Strong communication skills and interpersonal skills
- Proficiency in MS Office (Word and Excel)
- Attentive to details, strong analytical skills
- Able to work under pressure, excellent organizational skills and good team player
Full Job Posting
Job Overview
- The incumbent will be responsible for checking LC/SBLC/Collection documents under Export/Import as per Bank’s internal policies and ICC guidelines and lodging transactions in the processing system. Coverage includes all areas of Trade Finance for various business segments.
Key Result Areas
- Process transactions related to Trade Finance Transactions (Import LC, Export LC, Guarantees, Import and Export Collections) as a Backup.
- Handle Islamic Trade Operations documents, and ensure all requirements are met as per Shariah requirements.
- Review customer complaints and take immediate action to satisfy them.
- Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.
- Manage the Export Advising dispatch process.
- QC for Shipping Guarantees.
- Backup for all branches for Scanning.
- Preparing/tracking all new received and lodged documents for BNC LODG.
- Scanning of documents & Rescanning of all types of document (as per requirements).
- Supporting the scanning team with any assistance.
- Support the scanning team to ensure tasks are completed smoothly and offer assistance whenever needed.
- BNC doc dispatching.
Knowledge, Skills and Experience
- Bachelor's Degree.
- At least 5 8 years of relevant working experiences in Trade Operations.
- Document checking experience of 2 3 years is a must.
- Strong communication skills and interpersonal skills.
- Proficiency in MS Office (Word and Excel).
- Attentive to details, strong analytical skills and interpersonal skills.
- Able to work under pressure, excellent organizational skills and good team player.
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