Assistant Manager- The Finery
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Key skills for this role
About the Role
Washmen is looking for an Assistant Manager for its luxury garment care division, The Finery, to oversee daily operations, manage a team, and ensure high-quality processing of premium items.
Key Skills for This Role
Responsibilities
- Oversee daily operations of the luxury garment care division
- Manage a team of front line and supervisory staff to ensure high quality processing of premium garments, shoes, and bags
- Monitor production workflows, quality checks, and order accuracy using Washmen’s technology and RFID tracking tools
- Proactively resolve operational issues
- Coordinate staffing and shift schedules
- Train and coach team members
- Enforce health, safety, and cleanliness standards, and ensure compliance with company policies and procedures
- Support performance reporting and drive continuous process improvements
- Collaborate with customer support and logistics teams to handle escalations and special requests
Requirements
- Operational leadership skills, including team supervision, shift management, and performance monitoring
- Experience in service or production environments, preferably in laundry, hospitality, luxury retail, or related sectors
- Strong quality control, attention to detail, and familiarity with handling delicate or high value garments and accessories
- Comfort with technology, including operations software, dashboards, and data driven decision making
- Excellent communication and interpersonal skills to lead diverse teams and interact with internal stakeholders
- Problem solving and organizational skills, with ability to prioritize, multitask, and meet tight deadlines
- Knowledge of health, safety, and hygiene standards in operational or production settings
- Previous experience in a supervisory or assistant management role is strongly preferred
- Fluency in English; additional languages commonly spoken in the region are an advantage
- Availability to work on site in Dubai with flexibility for shifts, weekends, or peak period schedules as needed
Full Job Posting
Company Description
- Washmen is an award winning technology driven laundry company, recognized by the CINET Global Awards (2024) as the 'Most Innovative Laundry in the World.'
- Serves thousands of customers across Dubai and Abu Dhabi, offering premium laundry, dry cleaning, shoe care, bag cleaning, and luxury garment care through The Finery.
- Operates with proprietary technology, RFID tracking, and real time order visibility.
- 550 person team and a 4.8 star customer rating.
Role Description
- The Assistant Manager – The Finery is a full time, on site role based in Dubai.
- Responsible for overseeing daily operations of the luxury garment care division.
- Manages a team of front line and supervisory staff to ensure high quality processing of premium garments, shoes, and bags.
- Monitors production workflows, quality checks, and order accuracy using Washmen’s technology and RFID tracking tools.
- Proactively resolves operational issues.
- Coordinates staffing and shift schedules, trains and coaches team members, enforces health, safety, and cleanliness standards.
- Supports performance reporting, drives continuous process improvements, and collaborates with customer support and logistics teams.
Qualifications
- Operational leadership skills, including team supervision, shift management, and performance monitoring.
- Experience in service or production environments, preferably in laundry, hospitality, luxury retail, or related sectors.
- Strong quality control, attention to detail, and familiarity with handling delicate or high value garments and accessories.
- Comfort with technology, including operations software, dashboards, and data driven decision making.
- Excellent communication and interpersonal skills.
- Problem solving and organizational skills.
- Knowledge of health, safety, and hygiene standards.
- Previous experience in a supervisory or assistant management role is strongly preferred.
- Fluency in English; additional languages are an advantage.
- Availability to work on site in Dubai with flexibility for shifts, weekends, or peak period schedules.
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