Assistant Manager- Security

You’re one of the people who makes sure Mama feels safe, secure and free to be herself 🛡️✨

As our Assistant Manager Security , you’ll help lead the security operation across the hotel, protecting our guests, team members, property and Mama’s unique atmosphere. You’ll be visible, calm and confident — keeping standards high without ever losing the warm, welcoming spirit of the brand.

You don’t just manage security — you create peace of mind.

Support the Security Manager in overseeing the day-to-day security operation across the hotel

Ensure the safety and security of guests, team members, visitors and hotel assets

Maintain a visible and reassuring security presence throughout the property

Monitor security risks and take proactive action to prevent incidents

Respond quickly and professionally to security incidents, emergencies and guest concerns

Lead or support emergency response procedures when required

Investigate incidents and prepare accurate reports and follow-up actions

Liaise with local authorities and emergency services when necessary

Support, guide and motivate the Security team

Allocate duties, monitor performance and ensure appropriate coverage across shifts

Coach team members on security procedures, guest interaction and emergency response

Help build a professional, alert and service-minded security culture

Monitor CCTV, access control, alarms and other security systems

Ensure security equipment is operational and issues are escalated promptly

Monitor access to restricted areas and ensure appropriate controls are maintained

Review security logs and reports to identify potential risks or recurring issues

Conduct regular security inspections and risk assessments

Identify vulnerabilities and recommend practical improvements

Support the implementation and review of hotel security procedures and SOPs

Ensure key control, lost & found, access management and incident reporting procedures are followed

Work closely with Front Office, Housekeeping, Engineering, F&B and People & Culture

Support departments with security advice and risk prevention

Balance security requirements with Mama’s relaxed, guest-focused atmosphere

Build strong relationships with colleagues while maintaining professional boundaries

Ensure compliance with local legislation, hotel policies and health & safety requirements

Support regular security drills, emergency preparedness and training

Maintain accurate security records, reports and documentation

Assist the Security Manager with audits, inspections and investigations

Ihr Team und Arbeitsumfeld: In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis Unser Engagement für Diversity & Inclusion: Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.