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Assistant Manager - Reservations
Jumeirah
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Reservations operationsHospitalityRevenue managementGuest complaint handlingProblem solvingService recovery
Free
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Reservations operationsHospitalityRevenue management
Role Overview
The main duties and responsibilities of this role include:
• Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
• Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
• Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
• Identify and escalate risks related to revenue, finance, and guest experience to senior management for proactive resolution.
• Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
• Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.
Key Skills for This Role
Reservations operationsHospitalityRevenue managementGuest complaint handlingProblem solvingService recovery
Full Job Posting
About Jumeirah
Jumeirah is a luxury hospitality group and member of Dubai Holding.
The group operates 29 properties across 11 countries in the Middle East, Europe, and Asia.
About Jumeirah Marsa Al Arab
Jumeirah Marsa Al Arab is a luxury lifestyle destination in Dubai with a resort, residences, superyacht marina, spa, fitness centre, and dining experiences.
About the Job
- Ensure service, quality, and commercial performance align with reservations KPI objectives.
- Collaborate with Sales, Revenue, and Hotel Operations to maximize revenue and reduce inefficiencies.
- Supervise reservations tasks, audits, revenue, compliance, finance, visas, and group bookings.
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