Assistant Manager - Operations

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)

Brands management and operational teams

External vendors

Statutory and regulatory authorities

Customers

(i.e education, training etc.)

Graduate/BHM

2-4 years of experience in retail industry and experience of retail operations is essential

(required for performing the job effectively)

Sound knowledge of retail operations

Sound understanding of branding & promotions

Knowledge of financial management and understanding of tax structure

Responsible for managing the mall operations in terms of building and maintaining retailer/ customer relationships, resolving retailer/ customer complaints, day-to-day mall operations, MIS and other reporting etc. in order to provide the highest quality of services to the customers and increase footfalls and consumption at the mall.

(List major responsibilities, that you have, to achieve the key objectives)

Develop and maintain good working relationships with all retailers in the allocated zone/ area by interacting with them on a regular basis

Monitor the completion of the leasing administration process by the retailer, and all other formalities prior to opening of a store; in coordination with Leasing and Legal teams

Provide security policy to every retailer and monitor adherence to the same

Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers

Interact with retailers on a regular basis to understand their issues and communicate with the relevant team (parking, house-keeping, floor managers, concierge, network providers, Wi-Fi, horticulture, pest control and fa�ade cleaning Engineering, Security, Finance, Leasing etc.) for swift resolution of issues

Support the Finance & Accounts team in the collection of correct sales data from all retailers on a regular basis