Assistant Manager - Operations

Support the process of fit-outs for every new retailer and renovations (if any) of existing retailers

Interact with retailers on a regular basis to understand their issues and communicate with the relevant team (parking, house-keeping, floor managers, concierge, network providers, Wi-Fi, horticulture, pest control and fa�ade cleaning Engineering, Security, Finance, Leasing etc.) for swift resolution of issues

Support the Finance & Accounts team in the collection of correct sales data from all retailers on a regular basis

Manage / observe the opening and closing time of the mall for the customers

Events Execution- Working in very close coordination with Marketing team and ensuring smooth flow of event without compromising on the overall quality

Cost Control- More vendor development and vendor relationship to keep a cost under check and as per market rates. Value/material engineering to keep the cost within/below budgets

Provide inputs for the design/ modification of the process for recording and resolution of issues of Helpdesk Operations (Smile Centre)

Monitor the development of a comprehensive schedule for horticulture to ensure that the maximum garden area is maintained well

Monitor the deployment plan of Housekeeping staff across the centre, and the housekeeping activity schedule

Ensure parking revenue maximization through efficient utilization of parking space, and improving the overall service levels

Supervise the activities of horticulture, pest control and fa�ade cleaning agencies and ensure adherence to schedules

Design reward and recognition schemes for engaging / motivating internal and outsourced staff within Housekeeping, Parking, Security and Engineering (such as best agency of the quarter, employee of the month etc