Assistant Manager - Lost & Found

Wynn Al Marjan Island will be the first integrated resort in the UAE.

Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah.

The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club.

It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking an Assistant Manager - Lost & Found to join the resort’s Lost & Found team.

The primary duties and responsibilities of this role are:

Lost Property Operations: Oversees the receipt, logging, photographing, tagging and secure storage of found items from guest rooms, public areas, restaurants, casino, spa, beach and back-of-house locations, ensuring each item is accurately recorded on the day it is received.

Secure Handling & Chain of Custody: Ensures cash, jewelry, watches, passports, bank cards, medication, electronics and other high-value or sensitive items are handled through enhanced procedures, with appropriate witnessing, Security involvement and complete movement records.

Guest Communication & Claims: Manages enquiries received by telephone, email, website and in person, conducts thorough searches, responds within agreed service standards and communicates with empathy, discretion and professionalism.

Ownership Verification & Release: Verifies ownership using item descriptions, identification, booking details and supporting information before any release, and escalates claims that cannot be properly substantiated.

Return, Shipping & Documentation: Coordinates in-person collection or courier return, prepares shipping and customs documentation, confirms applicable charges with the guest and tracks each consignment through delivery.

Interdepartmental Coordination: Partners with Housekeeping, Security, Front Office, Food & Beverage and Gaming to trace reported items, confirm recovery details and support timely resolution of guest enquiries.

Compliance & Escalation: Refers suspected theft, police matters, guest claims or disputed ownership cases to Security and Guest Claims Administration, while preserving the item, documentation and related records.

Retention & Disposal Control: Administers authorized retention, disposal, donation, destruction or release-to-finder processes strictly in line with resort policy, UAE legal requirements and documented approval controls.