Assistant Manager – IT Infrastructure and Cloud

Overview

Leadership & Management

• Lead and mentor a team of system administrators, cloud engineers, vendors, and contractors.
• Manage day‑to‑day IT operations, task allocation, and performance reviews.
• Establish and implement IT infrastructure standards, policies, and governance frameworks.
• Act as deputy to the Head of IT in infrastructure‑related domains.
• Ensure infrastructure financial transparency by publishing consumption and cost allocation reports per Business Unit, aligned with enterprise service management KPIs.

Infrastructure & Cloud Architecture

• Design, implement, and maintain hybrid cloud and on‑prem infrastructure (Azure, AWS, Sangfor, VMware, Hyper‑V, virtualization, networking).
• Develop cloud adoption frameworks, cost optimization strategies, backup/DR plans, and identity/security architectures.
• Lead infrastructure modernization initiatives such as:
• IaaS/PaaS migrations
• Identity and access modernization (Azure AD / Entra ID)
• Automation through Infrastructure‑as‑Code (IaC)

Operations & Service Reliability

• Oversee global infrastructure monitoring, alerting, and incident response (e.g., Azure Monitor, Log Analytics, Zabbix).
• Ensure high availability and performance of servers, networks, storage, backups, and cloud workloads.
• Implement standardized patching, configuration management, and vulnerability remediation processes.
• Maintain asset lifecycle management including capacity planning and upgrades.

Cybersecurity & Compliance

• Enforce security policies across systems, networks, identity, and cloud workloads.
• Ensure compliance with:

• SOX Compliance - Contributor

• Local regulatory requirements – Contributor
• Act as escalation point for security incidents and participate in post‑incident reviews.

Vendor, License & Budget Management

• Manage cloud consumption budgets (Azure/AWS), enterprise licensing, support contracts, and renewal planning.
• Evaluate vendors and solutions, assist in negotiating contracts, and manage SLA performance.
• Support procurement of infrastructure hardware, SaaS, and cloud resources.

Documentation & Continuous Improvement

• Maintain comprehensive technical documentation, architecture diagrams, SOPs, and DR documentation.
• Drive automation initiatives for efficiency (PowerShell, Bash, Terraform, Ansible, CI/CD).
• Identify opportunities for process improvements, cost optimization, and technology innovation.

• AWS (SysOps, Solutions Architect)

• VMware VCP or Hyper‑V experience
• ITIL v4 Foundation
• CCNA/CCNP (for hybrid network management)

Experience

• Minimum 7–10 years IT infrastructure experience, with at least 2–3 years in a supervisory/lead role.
• Proven experience managing hybrid cloud and on‑prem environments.
• Experience leading infrastructure projects across multiple regions or business units.