Assistant Manager - Internal Controls- Loan DST
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Key skills for this role
About the Role
Mashreq is hiring an Assistant Manager for Internal Controls in the Loan DST team in Abu Dhabi. The role provides critical sales support to the Direct Sales team, manages liability letters, conducts training, ensures accurate documentation and loan disbursals, and supports compliance and reporting.
Key Skills for This Role
Responsibilities
- Manage end to end Liability Letter management for pay order issuance for all DSAs
- Conduct regular on site training sessions and product refreshers for DSA teams
- Ensure accurate documentation and Loan disbursals as core team responsible for centralized management of all DSA applications
- Map out the end to end digital journey for DSA PL application flow
- Monitor progress of sales staff under IIP/PIP and provide timely feedback
- Ensure alignment of headcount planning with budgeted numbers & business strategy
- Prepare and support periodic budgeting exercises
- Robust on site tracking of all applications & supporting SM/NSM in delivery of MI
- Co ordinate with sales teams and ensure comprehensive tracking on deferrals, buyouts or any other ad hoc reports
- Monitor & follow up with sales staff on ONR & MER Reporting requirements
- Chub management Safe custody of documents
- Coordinate with sales teams on pending issues related to complaints, mis selling or fraud
Requirements
- Graduate with 3 year work experience in a financial institution within Sales management
- Excellent Stakeholder/People management skills
- Expert knowledge of different Sales Management Techniques
- Fair knowledge of credit compliance and risk management
- Knowledge of Sales Operation Procedures and Policies
- Communication, interpersonal & negotiation skills
- Adept computer skills
- Adaptable and versatile
Full Job Posting
Role Overview
- To provide critical sales support to the Direct Sales team to achieve business goals. Also, support NSM & Sales Managers on delivery of required targets agreed with the business/department head.
Key Responsibilities
- Manage end to end Liability Letter management for pay order issuance for all DSA’s, adhering to defined timelines. Planned visits to Banks for pay order settlement.
- Conduct regular on site training sessions and product refreshers for DSA teams to enhance knowledge, compliance, and sales effectiveness
- Ensure accurate documentation and Loan disbursals as core team responsible for centralized management of all DSA applications. Proper controls and verification at the time of receipt of physical applications from agencies.
- Map out the end to end digital journey for DSA PL application flow. Engage and continuously assess, to enhance the journeys in collaboration with Product and Tech teams through AIP automation /Digitization of journeys specific to DSA channel
- Monitor progress of sales staff under IIP/PIP and provide timely feedback to Sales Managers
- Ensure alignment of headcount planning with budgeted numbers & business strategy to maintain optimal team strength
- Prepare and support periodic budgeting exercises, in line with business targets and strategic plans.
- Robust on site tracking of all applications & supporting SM/NSM in delivery of MI, critical for internal sales monitoring
- Co ordinate with sales teams and ensure comprehensive tracking on deferrals, buyouts or any other ad hoc reports whenever required
- Monitor & follow up with sales staff on ONR & MER Reporting requirements
- Chub management Safe custody of documents submitted by respective sales officers/Advisors fs
- To coordinate with the sales teams on pending issues related to complaints, mis selling or fraud
Requirements
- Graduate with 3 year work experience in a financial institution within Sales management
- Excellent Stakeholder/People management skills.
- Expert knowledge of different Sales Management Techniques.
- Fair knowledge of credit compliance and risk management.
- Knowledge of Sales Operation Procedures and Policies.
- Communication, interpersonal & negotiation skills required, Adept computer skills.
- Adaptable and versatile.
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