Assistant Manager-Facilities Management Soft Services

Responsibilities

• Financial
• Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
• Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times.
• Customer
• Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally.
• Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.
• Process
• Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
• Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
• Ensure all the PPM and SR are closed as per target closing time and completed.
• Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
• Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
• Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
• Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.
• Innovation
• Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.
• Selection Criteria