Assistant Manager / Deputy Manager - Customer Service
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Key skills for this role
Key Skills for This Role
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What we offer
- At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed. Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special! Find out more about the many benefits we offer: https://www.evonik.com/en/careers/why.html Meet the team and get to know the people behind Evonik: https://www.evonik.com/en/news/meet-the-team.html
Work Location : Than
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Purpose of the Position
Responsible for managing and handling complete Order-to-Cash (O2C) process for a specific business line. This role supports seamless interaction between cross functional teams with the company and external customers throughout the order lifecycle to ensure timely order fulfillment, inventory availability, customer satisfaction, and operational excellence while adhering to trade compliance guidelines.
Customer Service & Order Management in SAP
Manage the end-to-end Order-to-Cash (O2C) process and ensure efficient order fulfillment and act as a backup for allocated colleagues as and when required.
Process SAP transaction for generating commercial and sample sales orders, intercompany purchase requisition and purchase orders, invoices, debit notes, credit notes, return orders, and reports in SAP
Close collaboration with customers, business managers and cross functional teams.
Logistics & Distribution Management
Coordinate with approved transporters, logistics providers, warehouse team to ensure smooth dispatches on day-to-day basis and timely deliveries of material to the customers.
Coordinate import/export documentation and shipment execution with overseas offices and logistics teams.
Manage documentation and execution of High Sea Sales (HSS), Customs Bonded Warehouse (CBW), Limited Purpose Warehouse (LPW), Stock and Sales (S&S), Bill To – Ship To (BTST) and export shipments.
Credit Management & Accounts Coordination
Coordinate with Overseas Credit Management teams on credit limits, blocked orders, and credit-risk-related matters and monitor accounts for receivables and outstanding customer balances through Collective application tool.
Reporting & MIS
Generate monthly MIS reports related to sales, inventory, customer service, logistics, and receivables.
Compile and analyze business data from SAP, ERP systems, KPIs and management dashboards.
Compliance & Audit Support
Ensure compliance with trade regulations, company policies, and operating procedures and support during internal / external audits.
Education & Experiences
Graduate in any field along with any other Certification with minimum of 8-10 yrs of experience in customer service with customer fronting, order management and logistic co-ordination.
Experience in Chemical manufacturing company is preferred
Technical Competencies
SAP (Any module) is a must
Power BI
CUPSET+
ECPW
Import System
Your Application
- To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal . Further information about Evonik as Employer can be found at www.evonik.com/en/careers.html .
- Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
Your Talent Acquisition Manager
Company is
About Evonik
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