Assistant Manager-Billing Operations

Responsibilities

• Financial
• Contribute to CI initiatives delivering hard and soft savings through process improvements.
• Monitor and reduce unbilled revenue (>30 Days) across assigned BUs.
• Improve billing accuracy, maintain credit note % within targets, and drive initiatives to reduce billing errors.
• Process
• Oversee billing activities across multiple BUs, ensuring compliance with contractual terms.
• Ensure invoice accuracy and completeness through effective review and control mechanisms.
• Standardize billing processes, templates, and controls across teams.
• Monitor billing cycles and ensure timely completion in line with “Time to Invoice” and SLA targets.
• Maintain governance over billing master data (rate cards in Oracle/MS Excel).
• Supervise team billing activities while directly managing invoice preparation for assigned BUs.
• Customer
• Ensure accuracy and quality of billing outputs through effective controls and transparency.
• Track contractual changes and ensure timely updates to billing conditions.
• Act as the first point of escalation for assigned BUs, ensuring timely resolution of client and internal queries.
• Prepare and manage weekly and monthly reporting deliverables, ensuring accuracy, timeliness, and alignment with stakeholder requirements.
• Innovation
• Drive process improvements and automation initiatives to reduce manual effort.
• Lead implementation of system-driven billing solutions and enhancements.
• Identify and recommend opportunities to improve efficiency, accuracy, and turnaround times.
• People Management
• Lead and manage a team of Senior Officers / Officers, ensuring effective workload allocation and resource optimization.
• Oversee team performance, conduct reviews, and drive capability development.
• Manage leave planning and ensure contingency coverage to maintain uninterrupted operations.
• Selection Criteria
• Bachelor’s degree/ BCom preferred
• Proven experience in billing/invoicing within a structured work environment, including end-to-end billing operations.
• Strong hands-on experience managing billing activities across multiple Business Units, including exposure to team leadership responsibilities.
• Advanced proficiency in MS Office, particularly Excel (large dataset handling, advanced formulas, and reporting).
• Proficiency in Oracle ERP and billing systems.
• Strong understanding of commercial contracts and billing structures.
• Demonstrated experience in driving automation initiatives and process improvements.
• Strong leadership, stakeholder management, and communication skills with proficiency in English.