Assistant Manager

Job Description

Client and Account Management

• Develop and sustain relationships with key clients to drive company revenue.
• Address and resolve client complaints promptly and effectively.
• Serve as the primary point of contact between key clients and internal teams.
• Supervise and guide account teams assigned to each key client.
• Understand key client needs and tailor solutions accordingly.
• Maintain client communication and rapport to foster long-term partnerships.

Internal Coordination and Reporting

• Collaborate with advertising, design, marketing, sales, and logistics departments to ensure client satisfaction.
• Compile and present reports on account progress, goals, and forecasts to stakeholders.
• Negotiate contracts with key clients and ensure timely fulfillment of long-term goals.
• Stay updated on industry trends and market dynamics to provide valuable client insights.

Qualifications

• Bachelor's degree in any field.
• Proven experience in key account management, preferably in electronics or electrical industries.
• Proficiency in Microsoft Office applications and CRM software.
• Ability to manage and prioritize multiple client accounts simultaneously.
• 7-10 years of relevant experience in a similar role.

Professional Capabilities

• Excellent rapport-building skills with key clients.
• Strong negotiation skills and a results-driven approach.
• Exceptional customer service orientation and interpersonal skills.
• Excellent communication, analytical, and presentation skills.