Assistant It Manager

The Role

IT Infrastructure and Operations

• Ensure reliable operation of servers, networks, cloud platforms, and hospitality applications.
• Administer FortiGate firewalls and Aruba switching and wireless infrastructure.
• Manage Microsoft 365, Azure, Entra ID, Intune, and endpoint compliance.
• Monitor performance, resolve outages, and maintain backups and disaster recovery.

Guest Technology

• Optimize Wi-Fi, smart room controls, mobile concierge apps, IPTV, and digital key systems.
• Partner with hotel departments to integrate technology solutions that improve service delivery.
• Troubleshoot AV, digital signage, and event or conference room technologies.

Team Leadership

• Lead and inspire the IT support team according to hospitality service standards.
• Coach and train team members on systems, service protocols, and cybersecurity awareness.
• Manage the IT helpdesk and resolve requests from staff and guests.

Projects and Innovation

• Support PMS upgrades, POS integrations, IoT deployments, and other hospitality IT initiatives.
• Collaborate with departments, vendors, and consultants to implement technology solutions.
• Track project milestones, costs, and timelines.

Governance and Security

• Support compliance with PCI-DSS, GDPR, and PDPA requirements.
• Use Microsoft Defender and related Microsoft security tools for threat detection and endpoint protection.
• Maintain architecture documentation, IT policies, vendor contracts, and audit logs.
• Conduct security reviews and vulnerability assessments.

Sustainable IT

• Support low-energy hardware, cloud-based systems, and paperless workflows.
• Recommend AI, automation, and smart energy technologies aligned with sustainability goals.
• Use analytics and reporting to identify efficiency and resource optimization opportunities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• At least five years of IT experience and at least one year in a supervisory or leadership role.
• Hospitality, tourism, or luxury retail experience is highly preferred.
• Technical certifications and hospitality platform experience are advantageous.

Employment Offering

• The company offers professional development programs, benefits, health insurance, meals on duty, and uniform dry-cleaning.
• The workplace emphasizes collaboration, recognition, wellness, social, charity, and sports activities.