Assistant ICT Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
GEMS Education is seeking an Assistant ICT Engineer to support ICT services across schools in the UAE. The role involves providing technical support, maintaining ICT infrastructure, and assisting with educational technology.
Key Skills for This Role
Responsibilities
- Provide first line technical support to staff and students for hardware, software, network, and classroom technology issues
- Assist in diagnosing and resolving ICT related incidents in a timely and professional manner
- Log, monitor, and update support requests through the school's ticketing or service management system
- Escalate complex technical issues to the ICT Engineer or relevant support teams as required
- Support the maintenance and operation of the school's ICT infrastructure, including desktops, laptops, printers, interactive displays, telephony systems, and audiovisual equipment
- Assist with the installation, configuration, and deployment of computer hardware, software, and peripheral devices
- Support the monitoring and maintenance of network connectivity, Wi Fi access points, and classroom technology
- Assist with routine system checks, updates, and preventative maintenance activities
- Ensure classroom ICT equipment is operational and ready to support teaching and learning activities
- Provide support during school events, examinations, assemblies, and presentations requiring ICT or audiovisual equipment
- Assist staff with the effective use of school approved digital platforms and educational applications
- Support the setup and maintenance of learning technologies used across the school
Requirements
- Bachelor’s degree in Computer Science or a related field
- Minimum of 2 years of hands on experience in managing and maintaining ICT infrastructure, preferably within a school environment
- Strong communication skills, keen attention to detail, and effective technical problem solving abilities
- Capable of multitasking and working efficiently under pressure during peak periods
Full Job Posting
Job Purpose
- GEMS Schools in the UAE are seeking an Assistant ICT Engineer to support the delivery of ICT services across the school.
- The successful candidate will assist in providing technical support to administrative and educational staff, helping to ensure the effective use of ICT systems, applications, and digital learning technologies.
- The Assistant ICT Engineer will support the maintenance, troubleshooting, and day to day operation of the school's ICT infrastructure, ensuring that technology resources remain functional, secure, and available to support teaching, learning, and operational excellence.
Key Responsibilities
- Provide first line technical support to staff and students for hardware, software, network, and classroom technology issues.
- Assist in diagnosing and resolving ICT related incidents in a timely and professional manner.
- Log, monitor, and update support requests through the school's ticketing or service management system.
- Escalate complex technical issues to the ICT Engineer or relevant support teams as required.
- Support the maintenance and operation of the school's ICT infrastructure, including desktops, laptops, printers, interactive displays, telephony systems, and audiovisual equipment.
- Assist with the installation, configuration, and deployment of computer hardware, software, and peripheral devices.
- Support the monitoring and maintenance of network connectivity, Wi Fi access points, and classroom technology.
- Assist with routine system checks, updates, and preventative maintenance activities.
- Ensure classroom ICT equipment is operational and ready to support teaching and learning activities.
- Provide support during school events, examinations, assemblies, and presentations requiring ICT or audiovisual equipment.
- Assist staff with the effective use of school approved digital platforms and educational applications.
- Support the setup and maintenance of learning technologies used across the school.
Asset Management and Compliance
- Maintain accurate records of ICT equipment, software licenses, and inventory.
- Assist with asset audits and stock management activities.
- Support the implementation of ICT policies, procedures, and security standards.
- Assist in ensuring compliance with GEMS ICT governance and data protection requirements.
Information Security and Safeguarding
- Support the implementation of cybersecurity measures, including antivirus updates and user access management.
- Promote safe and responsible use of technology within the school environment.
- Report safeguarding, e safety, or cybersecurity concerns in accordance with school policies and procedures.
- Assist in ensuring ICT systems support a secure and safe learning environment for students.
Health and Safety
- Ensure ICT equipment is maintained and used in accordance with health and safety requirements.
- Support safe installation and relocation of ICT equipment when required.
- Maintain a safe and organised ICT workspace and storage area.
Qualifications & Experience
- Bachelor’s degree in Computer Science or a related field.
- Minimum of five (2) years of hands on experience in managing and maintaining ICT infrastructure, preferably within a school environment.
- Strong communication skills, keen attention to detail, and effective technical problem solving abilities.
- Capable of multitasking and working efficiently under pressure during peak periods.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at GEMS Education
Chemistry Teacher - August 2026
Abu Dhabi, UAE
GEMS Founders School in Dubai is hiring an outstanding Chemistry Teacher for August 2026. The role involves teaching Chemistry to GCSE and A Level in a British curriculum school. Candidates need a Bachelor of Education o
MFL Teacher (French or Spanish) - August 2026
Dubai, UAE
GEMS Education seeks an outstanding MFL (French or Spanish) Teacher to join GEMS Metropole School in Dubai from August 2026. The role involves teaching languages, inspiring students, and contributing to the wider school
Arabic Teacher - Primary
Sharjah, UAE
GEMS Education is looking for experienced Arabic Teachers for a primary school in Sharjah. Applicants must be fully qualified teachers with a Bachelor's degree in Arabic and at least two years of UAE experience as an Ara
Drama Teacher - Aug 2026
Abu Dhabi, UAE
GEMS World Academy, Abu Dhabi is seeking an experienced Drama Teacher to join from August 2026. The role involves delivering high-quality IB and British curriculum drama lessons, collaborating with colleagues, and foster
School Librarian
Dubai, UAE
GEMS Education seeks a School Librarian to manage library operations, assist students and staff with book selection, and promote literacy. Requires a Bachelor's degree in Library Science or related field and experience i
IBDP Coordinator
Abu Dhabi, UAE
GEMS Education seeks an experienced IBDP Coordinator to administer all aspects of the IB Diploma Program at a school in Abu Dhabi. The role involves coordinating IB activities, liaising with stakeholders, ensuring studen
English Teacher - August 2026
Dubai, UAE
GEMS Education seeks an English Teacher for August 2026 at GEMS Founders School – Dubai South. The role requires a BEd or degree in English with QTS, and a creative, enthusiastic approach. Offers competitive tax-free sal
Teacher of Science - August 2026
Dubai, UAE
GEMS Education is seeking an outstanding Teacher of Science for August 2026 at GEMS FirstPoint School in Dubai. The role involves delivering engaging British curriculum lessons, contributing to co-curricular activities,
Chemistry Teacher - August 2026
Abu Dhabi, UAE
MFL Teacher (French or Spanish) - August 2026
Dubai, UAE
Arabic Teacher - Primary
Sharjah, UAE
Drama Teacher - Aug 2026
Abu Dhabi, UAE
School Librarian
Dubai, UAE
IBDP Coordinator
Abu Dhabi, UAE
English Teacher - August 2026
Dubai, UAE
Teacher of Science - August 2026
Dubai, UAE