Assistant Housekeeping Manager

Description

Key Responsibilities

• Assist the Housekeeping Manager with daily department operations and service delivery.
• Supervise room attendants, public area attendants, laundry staff, and housekeeping supervisors.
• Inspect guest rooms, corridors, public areas, and back-of-house facilities for IHG standards compliance.
• Coordinate room status and availability with Front Office for arrivals and departures.
• Plan daily assignments and staffing schedules based on occupancy and operational requirements.
• Train and coach colleagues to improve productivity, service quality, and standard operating procedure compliance.
• Monitor housekeeping supplies, linens, uniforms, and guest amenities while minimizing waste and controlling costs.
• Coordinate with Engineering on maintenance issues.
• Handle Lost and Found items according to hotel policy and maintain documentation.
• Support expense monitoring, cost control, health, safety, hygiene, and fire safety compliance.
• Support guest complaint investigations and service recovery actions.
• Prepare operational reports and act for the Housekeeping Manager during absences.

Requirements

• Diploma or bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• 3–5 years of housekeeping experience, including 1–2 years in a supervisory position.
• Four- or five-star hotel experience is preferred.
• Strong knowledge of housekeeping operations, cleaning standards, and quality inspection procedures.
• Good leadership, communication, team management, organizational, and time-management skills.
• Knowledge of housekeeping inventory control and cost management.
• Ability to work under pressure in a fast-paced environment.
• Good command of English; Arabic is an advantage.
• Microsoft Office and hotel management systems proficiency is preferred.