Assistant General Manager - Italian & Seafood

Position overview

About the resort

Responsibilities

• Execute daily shifts according to company SOPs and maintain mise en place readiness.
• Support budgets, cost control, labor scheduling, inventory, cash handling, and restaurant administration.
• Develop strategies and promotions that improve revenue, seat utilization, and productivity.
• Coordinate with the kitchen on menu availability, dietary needs, pacing, and specials.
• Oversee reservations, waitlists, floor plans, shift reports, and guest flow.
• Maintain Forbes Five-Star service goals and deliver personalized service to VIP and media guests.
• Handle complaints and service recovery while supervising and coaching service teams.
• Coordinate training plans, maintain SOPs, and follow company, health, safety, and food hygiene standards.
• Participate in sustainability initiatives, including reduce, reuse, and recycle programs.

Experience and qualifications

• Two to three years of fine dining leadership experience is required.
• Experience in Michelin-recognized or Gault Millau restaurants is preferred.
• Strong cuisine and wine knowledge, budgeting, allergen management, and food safety knowledge are required.
• A secondary school diploma or above is required; a hospitality management bachelor's degree and WSET 2 are advantageous.
• Fluent written and spoken English and another European language are required.
• Proficiency with MS Office, POS software, digital reports, and checklists is required.
• Luxury five-star hotel or restaurant experience is required; international market exposure is a plus.
• The role requires hands-on leadership, guest focus, communication, organization, confidence, and calm under pressure.

Compensation and benefits

• The employer offers an attractive salary paid in UAE dirhams.
• Benefits include leave, healthcare, life insurance, incentive programs, and other employee benefits.

Workplace

• The role is based at Wynn Al Marjan Island in Ras Al Khaimah, United Arab Emirates, within the resort's restaurant operations.