Assistant Front Office Manager

Role Overview

Schedule and Position

• The schedule is full time.
• The position is management-level and located at the Jeddah property.

Education and Experience

• A high school diploma or GED plus 2 years of guest services, front desk, or related experience is accepted.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is accepted with no work experience required.

Front Office Management

• Lead daily Front Desk shift operations and support all front office areas when the relevant manager is absent.
• Supervise staffing levels, communicate performance expectations, and support day-to-day operations.
• Coach, counsel, encourage, and handle questions and concerns from employees.
• Monitor service quality and progress toward guest service, operational, and financial goals.
• Train staff on credit policies and procedures and supervise same-day selling to support room revenue and occupancy.

Guest Service and Programs

• Handle guest complaints, disputes, grievances, conflicts, and service problems.
• Provide exceptional customer service and empower employees to resolve guest needs within guidelines.
• Implement customer recognition and service programs and review guest satisfaction results.
• Ensure employees have proper supplies and uniforms and support guest information tracking systems.
• Participate in department meetings and communicate consistent Front Desk goals.

People and Administrative Activities

• Coach, mentor, train, recognize, and provide performance feedback to employees.
• Participate in employee performance appraisals and communicate performance standards.
• Provide operational information to supervisors, coworkers, executives, peers, and subordinates.
• Analyze information, evaluate results, solve problems, perform Front Desk duties, and comply with loss prevention policies.