Assistant F&B Manager
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Key skills for this role
About the Role
Emirates Flight Catering is seeking an Assistant F&B Manager to ensure compliance with safety and hygiene policies, manage staff performance, and coordinate with production departments.
Key Skills for This Role
Responsibilities
- Ensure compliance with company safety management system, HACCP, and hygiene policies.
- Assess manpower needs, implement on the job orientation and training, and monitor staff performance.
- Manage staff costs, including overtime and unplanned absences, and monitor lounge operational efficiency.
- Coordinate with production department regarding menu changes and implementation, food presentation.
- Support F&B Manager in proposing and developing new beverage menus and concepts.
- Investigate and resolve customer complaints about food quality and/or service.
- Analyse customer feedback to identify improvement opportunities.
Requirements
- Bachelor’s degree in hospitality, hotel management or any relevant field
- Minimum of 6 years of experience in the hospitality industry
- 1 year of experience in managerial role in 5 star environment
- Knowledge of food safety regulations and hygiene protocols
- Proficiency in spoken and written English
Full Job Posting
Responsibilities
- Ensure compliance with the company safety management system, HACCP, and hygiene policies, aligning with EKFC safety standards and government regulations to provide a safe environment for staff, contractors, suppliers, and customers.
- Assess manpower needs, implement on the job orientation and training, and monitor staff performance to ensure operations are effective, efficient, and fully compliant with company policies and procedures.
- Manage staff costs, including overtime and unplanned absences, and monitor lounge operational efficiency to implement solutions that address issues and enhance performance.
- Coordinate with the production department regarding menu changes and implementation, food presentation and other kitchen related matters to ensure that the best quality of food is served to the customers.
- Support the F&B Manager in proposing and developing new beverage menus and concepts, to enhance guest experience and drive revenue growth.
- Investigate and resolve customer complaints about food quality and/or service by taking remedial actions immediately.
- Analyse customer feedback to identify improvement opportunities and recommend implementation actions, to enhance service quality and customer satisfaction.
- Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2015 international standards and execute all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
Qualifications
- Education Qualification: Bachelor’s degree in hospitality, hotel management or any relevant field
- Work Experience: Minimum of 6 years of experience in the hospitality industry, with 1 years of experience in managerial role in 5 star environment
- Experience and understanding of luxury hotel and stand alone restaurant operations.
- Knowledge of food safety regulations and hygiene protocols.
- Demonstrated achievements in food quality and cost control.
Skills
- Proficiency in spoken and written English
- Self motivated and demonstrates sound leadership skills
- A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change
- Ability to create personalized F&B experience
- Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict
- Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards
- Strong organizational, multitasking skills and attention to detail
- Competent in Microsoft Office Applications
- Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely
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