Assistant Director of Front Office - Saudi Talent
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Key skills for this role
About the Role
Rotana Hotels is seeking an Assistant Director of Front Office to assist in leading the Front Office Department, ensuring high service standards. The role requires a hospitality degree, three years of front office experience, and strong leadership skills.
Key Skills for This Role
Responsibilities
- Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
- Inform other operating departments of Front Office matters
- Establish and maintain effective employee relations
- Assist Director of Front Office in employee appraising and consulting
- Assist in preparation of statistical, performance, and forecast reports
- Assist in monitoring and controlling department costs to ensure budget performance
Requirements
- Degree in hospitality field
- At least three years of previous experience in Front Office Department within a hotel environment
- Fluency in both written and spoken English
- Immaculate personal presentation
- Ability to solve problems effectively
- Knowledge of upselling and maximizing revenue techniques
- Computer literacy and knowledge of Opera highly regarded
Full Job Posting
Job Description
- Seeking a passionate and dynamic Front Office professional to deliver extraordinary customer service and creative solutions.
Key Responsibilities
- Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
- Inform other operating departments of Front Office matters.
- Establish and maintain effective employee relations.
- Assist Director of Front Office in employee appraising and consulting.
- Assist in preparation of statistical, performance, and forecast reports for budget and strategic planning.
- Assist in monitoring and controlling department costs to ensure budget performance.
Education, Qualifications & Experiences
- Degree in hospitality field.
- At least three years of previous experience in Front Office Department within a hotel environment.
- Fluency in both written and spoken English.
- Immaculate personal presentation.
- Ability to solve problems effectively.
- Knowledge of upselling and maximizing revenue techniques.
- Computer literacy and knowledge of Opera highly regarded.
Knowledge & Competencies
- Positive and proactive individual with outgoing, charismatic, and approachable character.
- High aptitude for customer care.
- Strong leadership skills and ability to motivate and guide others.
- Ability to develop and build relationships easily.
- Understanding the Business, Influencing Outcomes, Planning for Business, Team Building, Valuing Diversity, Leading People, Adaptability, Drive for Results, Customer Focus, Managing Operations.
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