Assistant Butler Desk Service Manager
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Key skills for this role
About the Role
St. Regis Hotels & Resorts seeks an Assistant Butler Desk Service Manager to answer and process guest calls, resolve requests, and assist with training and scheduling. The role requires 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Answer, record, and process all guest calls, requests, questions, or concerns
- Contact appropriate individual or department to resolve guest call, request, or problem
- Follow up and ensure that any outstanding requests are resolved
- Advise guest of any messages received and verify and adjust billing
- Operate telephone switchboard station and monitor busy or unanswered lines
- Assist management in training, scheduling, evaluating, motivating and coaching employees
- Serve as a department role model and ensure adherence to quality standards
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to stand, sit, or walk for an extended period
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Full Job Posting
Position Summary
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Contact appropriate individual or department to resolve guest call, request, or problem.
- Follow up and ensure that any outstanding requests are resolved.
- Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Responsibilities
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Contact appropriate individual or department to resolve guest call, request, or problem.
- Follow up and ensure that any outstanding requests are resolved.
- Advise guest of any messages received.
- Verify and adjust billing.
- Operate telephone switchboard station.
- Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.
- Activate and deactivate guest room message lights.
- Transfer guests with internet access issues to internet service provider's customer support line.
- Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.
- Log guest requests, incidents, adjustments and comment cards into computer.
- Supply guests with directions and property information.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
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