Assistant Boutique Manager
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Key skills for this role
About the Role
A luxury boutique in Saudi Arabia seeks an Assistant Boutique Manager to support daily operations, drive sales, and maintain client relationships. The role involves managing sales KPIs, training the team, ensuring boutique standards, and handling administrative tasks.
Key Skills for This Role
Responsibilities
- Manage day to day operation of the boutique following company standards and guidelines
- Manage sales objectives and goals including sales targets, forecasts, and KPIs
- Manage transactional discount average and price negotiations following company Discount Policy
- Maintain boutique environment and customer enchantment checklist, run weekly audits
- Ensure sales staff align with grooming standards and work etiquette
- Display products as per 5s methodology
- Develop and build sales team through mentoring, training, and daily brief meetings
- Ensure sales team contacts regular and potential customers
- Execute and manage every step of the sales process and follow up with team
- Supervise and assist sales team in understanding sales KPIs through daily briefs
- Close deals and manage necessary processes after sales
- Gather market and boutique customer information by engaging with customers
Requirements
- Minimum of 5 years of sales management experience within retail or luxury retail, preferably jewelry
- Proven track record in sales generation and managing achievement of commercial results
- Flexibility to work non traditional hours, including nights, weekends, and holidays
- Proficiency with Microsoft Office software, including Word, Excel, Outlook, and Point of Sales (POS) system
Full Job Posting
Job Summary
- One of our clients in Saudi Arabia is looking for Assistant Boutique Manager, responsible for maintain Key Client relationships by attending to their requests, ensuring full customer satisfaction, and ensuring sales team attain objectives.
- The Assistant Manager motivates sales team and ensures achieving sales targets and merchandise turnover for all boutiques by maintaining sustainable customer enchantment level.
Key Responsibilities
- Manage the day to day operation of the boutique, following the Company Boutique standards and guidelines.
- Manage sales objectives and goals in the boutique including sales targets, sales forecasts, and KPIs.
- Manage the transactional discount average, handle, and conduct professionally the price negotiation of the customer, following company Discount Policy.
- Maintain the boutique environment and customer enchantment checklist as per the company standards and run weekly Customer enchantment audits of the boutique.
- Ensure that all sales staff are aligned with company's grooming standards and work etiquette.
- Display the products as per the 5s methodology.
- Develop and build a top notch and experienced sales team, through continuous mentoring, training, and daily brief meetings.
- Ensure that the sales team contacts the regular and potential customers through phone calls or direct contact.
- Executes and effectively manages every step of the sales process at an individual level and follow ups with the team when necessary.
- Supervise and assist the sales team in gaining a clear understanding of their sales KPIs through daily briefs.
- Closing the deal and managing the necessary processes as per company standards after sales with customers.
- Gathering market and boutique customer information by engaging with customers and recording interests.
Requirements
- A minimum of 5 years of sales management experience within retail or luxury retail preferably jewelry.
- Proven track record in sales generation and managing the achievement of commercial results.
- Flexibility to work non traditional hours, including nights, weekends, and holidays.
- Proficiency with Microsoft Office software, including Word, Excel, Outlook, Point of Sales (POS) system.
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