Area Tenancy Manager

We’re looking for resilient individuals who thrive in dynamic environments and are not afraid of hard work.

You will have excellent customer service skills, empathy for people and a clear focus on tenant satisfaction and getting results.

We promote values and expect our people to be motivated by improving the wellbeing of their tenants, and making positive contributions to their team and the service.

Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills are essential.

You’ll excel in this role if you are committed to making a difference, can work independently, and are eager to learn and develop your career.

us?

We know people do their best work when they feel valued, supported and able to grow.

At Brent, you will benefit from:

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

To learn more about our staff benefits, visit Our offer to you.

Interested in applying?

Click "Apply Now" to begin your application.

You will need to submit a supporting statement demonstrating how you meet the essential criteria in the job description.

This is a key part of the selection process, and applications without a supporting statement may not be considered.

You may also upload a CV to support your application, but it cannot replace the supporting statement.

We reserve the right to close this vacancy early if we receive a high volume of applications.

If you are interested, we encourage you to apply as soon as possible.

Applications from candidates who have applied for this role in the last 6 months will not be considered.

Please note that employees must have successfully completed their probationary period before applying for this vacancy.

Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve.

We welcome applications from all sections of the community and encourage applicants to complete the diversity survey section of the application.

We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness.

We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work.

This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.

The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct.

Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role.

This includes people with hidden disabilities, long-term health conditions, diagnoses and mental health conditions.

We also guarantee an interview to care-experienced applicants who meet the essential criteria.

Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.

If you need reasonable adjustments at any stage of the recruitment process, please contact recruitment@brent.gov.uk.

Brent has a positive approach to flexible working.