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Area Manager, Mashreq Gold.RBG - MG Client Coverage - DIC.Retail Banking Group

Mashreq Corporate & Investment Banking Group
Abu Dhabi, UAE
Full Time
Manager
1 weeks ago
Sales ManagementTeam LeadershipCustomer Relationship ManagementBusiness DevelopmentCoachingCredit Analysis
Free

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Sales ManagementTeam LeadershipCustomer Relationship Management
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Role Overview

  • The role holder will develop, implement & monitor business growth for the Mashreq Gold.
  • This role is a key enabler, ensuring & proactively leading an integrated sales team and portfolio managers to support Mashreq Gold acquisition and retention strategies, revenue lines and customer satisfaction.

Key Responsibilities

  • Managing sales performance against budget and addressing productivity issues
  • Identifying potential business opportunities
  • Supporting capability upskilling
  • Coaching and Mentoring Gold RMs
  • Hiring, training and retaining talent
  • Monitor and drive productivity in line with business goals and requirements
  • Take responsibility for CX and propose solutions for streamlining of processes
  • Collaborating with stakeholders such as (Mashreq Gold Planning & Support, Mashreq Gold product Advisory compliance, credit, product teams, CX etc.) to ensure end to end solutions are offered to Mashreq Gold clients

Supervision of Subordinates

  • Drives the Mashreq Gold RMs and mentors them towards the execution of Mashreq Gold acquisition and retention strategies
  • Achieves Sales and Service Targets by centre in line with Mashreq Gold UAE budget.
  • Conducts regular business reviews to ensure adequate business tracking
  • Oversee and provides guidance to RMs throughout the sales process from client opportunity planning, client meetings, proposal preparation and negotiation, and ultimately deal close ensuring an efficient process.
  • Oversees key client relationships and ensures best services standards at all times
  • Provides development plans and constructive feedback to RMs to support their overall development
  • Scans competition on a regular basis
  • Motivates and encourages superior performance

Customer Acquisition

  • Lead business acquisition and retention strategies across assigned Mashreq Gold Centres
  • Drive monthly acquisition targets in the assigned centres and monitors productively targets
  • Prepares a structured plan to identify business opportunities through NTB and cross selling
  • Monitors the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an on going basis.
  • Coach team members to increase sales productivity and cross selling.

Relationship Management And Retention

  • Develop integrated portfolio management plans for the centres assigned and ensures implementation
  • Monitor service levels for customer satisfaction by centre
  • Oversee customer retention efforts with personal involvement in complaint resolution, account closures & inquiries
  • Maintains and enhances relationships with key customer accounts and prospective customers to ensure business continuity and growth.
  • Provides regular updates to Head of Mashreq Gold on performance of the accounts and on key market thrusts.
  • Analyses key client’s financial statements, management practices etc. to assess the credit risk for the client and ensure that the credit quality of the portfolio is not compromised.
  • Recommends, rejects or approves credit facilities, within prescribed limits, after a comprehensive analysis.

Internal Collaboration

  • Achieve service level targets and manages the coordination with Product Advisory and Planning & Support teams within Mashreq Gold to meet client service expectations.
  • Engages with key stakeholders including Credit, Operations, Technology, Branches, etc. to deliver timely and effective level of client experience to our clients.

People Management Responsibilities

  • Defines goals and key performance indicators for each member of the team and ensure effective implementation of the Mashreq performance management process.
  • Develops talent within the team by providing guidance and coaching to achieve the defined goals
  • Ensures resource optimization across the centre assigned to support business continuity and growth.

Qualifications

  • Bachelor’s Degree in Business Administration, Finance, Banking or a related major field of study is required
  • Minimum of 8 years of experience in Banking/Financial services across Priority banking products sales, preferably at least 3 years in a similar role
  • SCA Qualified

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