Architect, Product Development

with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions.

Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems.

creating and presenting architecture diagrams and technical solution designs.

Strong communication, leadership, and stakeholder management skills.

Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies.

with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions.

evaluating, designing, or implementing integrations between AI platforms and customer experience technologies.

Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems.

Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations.

with AWS, Azure, or multi-cloud environments.

Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies. #LI-DD1 #LI-Remote About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.

TTEC Holdings Inc. is the parent company for both Digital and Engage.

When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.

We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements.

These tools assist our human recruiters but do not make final hiring decisions. #LI-RemoteCanada