Arabic salon receptionist
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Key skills for this role
About the Role
Gaia Beauty Lounge seeks a Salon Supervisor to oversee daily salon operations, ensure exceptional client service, and achieve sales targets. The role manages staff, monitors inventory, and maintains hygiene standards.
Key Skills for This Role
Responsibilities
- Supervise day to day salon activities and ensure smooth opening and closing procedures.
- Monitor appointment scheduling and staff allocation.
- Resolve client complaints professionally.
- Monitor daily sales targets and upsell retail and service packages.
- Conduct monthly inventory checks and coordinate with suppliers.
Requirements
- Customer service: 1 year (Required)
- Arabic (Required)
Full Job Posting
Job Summary
- The Salon Supervisor is responsible for overseeing the daily operations of the salon, ensuring exceptional client service, staff performance, operational efficiency, and achievement of sales targets.
Key Responsibilities
- Supervise day to day salon activities
- Ensure smooth opening and closing procedures
- Monitor appointment scheduling and staff allocation
- Resolve client complaints professionally
- Ensure hygiene, safety, and municipality standards are followed
- Supervise hairdressers, nail technicians, therapists, receptionists
- Monitor punctuality, grooming, and performance
- Conduct daily briefings and motivate staff
- Support training and development
- Assist in recruitment and onboarding
- Implement commission and incentive structures
- Monitor daily sales targets
Sales & Revenue Control
- Upsell retail and service packages
- Track KPIs (conversion rate, average bill, retail ratio)
- Prepare daily and monthly sales reports
- Reduce wastage and control back bar usage
Customer Experience
- Ensure luxury service standards
- Maintain VIP client relations
- Handle reviews (Google / Instagram)
- Ensure consultation process is followed
Inventory & Cost Control
- Monitor stock levels
- Conduct monthly inventory checks
- Prevent product misuse or theft
- Coordinate with suppliers
Administration & Reporting
- Prepare daily cash reconciliation
- Monitor petty cash
- Submit performance reports to management
- Ensure compliance with MOHRE and salon policies
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