Arabic salon receptionist
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Key skills for this role
About the Role
Gaia Beauty Lounge is seeking a Salon Supervisor to oversee daily salon operations, ensure exceptional client service, manage staff performance, and achieve sales targets.
Key Skills for This Role
Responsibilities
- Supervise day to day salon activities and ensure smooth opening and closing procedures
- Monitor appointment scheduling and staff allocation
- Resolve client complaints professionally
- Ensure hygiene, safety, and municipality standards are followed
- Supervise hairdressers, nail technicians, therapists, receptionists; monitor punctuality, grooming, and performance
- Conduct daily briefings and motivate staff; support training and development
- Monitor daily sales targets, upsell retail and service packages, track KPIs
- Prepare daily and monthly sales reports; reduce wastage and control back bar usage
- Ensure luxury service standards and maintain VIP client relations
- Monitor stock levels, conduct monthly inventory checks, prevent product misuse or theft
Requirements
- Experience in salon management or supervision
- Knowledge of hygiene, safety, and municipality standards
- Ability to supervise hairdressers, nail technicians, therapists, and receptionists
Full Job Posting
Job Summary
- The Salon Supervisor is responsible for overseeing the daily operations of the salon, ensuring exceptional client service, staff performance, operational efficiency, and achievement of sales targets.
- The role ensures brand standards, hygiene protocols, and team discipline are consistently maintained.
Daily Operations Management
- Supervise day to day salon activities
- Ensure smooth opening and closing procedures
- Monitor appointment scheduling and staff allocation
- Resolve client complaints professionally
- Ensure hygiene, safety, and municipality standards are followed
Team Supervision & Staff Management
- Supervise hairdressers, nail technicians, therapists, receptionists
- Monitor punctuality, grooming, and performance
- Conduct daily briefings and motivate staff
- Support training and development
- Assist in recruitment and onboarding
- Implement commission and incentive structures
Sales & Revenue Control
- Monitor daily sales targets
- Upsell retail and service packages
- Track KPIs (conversion rate, average bill, retail ratio)
- Prepare daily and monthly sales reports
- Reduce wastage and control back bar usage
Customer Experience
- Ensure luxury service standards
- Maintain VIP client relations
- Handle reviews (Google / Instagram)
- Ensure consultation process is followed
Inventory & Cost Control
- Monitor stock levels
- Conduct monthly inventory checks
- Prevent product misuse or theft
- Coordinate with suppliers
Administration & Reporting
- Prepare daily cash reconciliation
- Monitor petty cash
- Submit performance reports to management
- Ensure compliance with MOHRE and salon policies
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