AR Specialist

Manage the AR email inbox daily by monitoring, triaging, and addressing standard inquiries.

Execute daily collections for past-due and near-due invoices, ensuring all necessary documentation is provided.

Issue customer statements and conduct weekly research to verify billing and collection queries.

Review all Purchase Order values before invoicing and maintain detailed logs of collection efforts.

Handle account reconciliations and troubleshoot billing issues with a self-starting approach.

Work cross-functionally with other teams to resolve disputes promptly while maintaining a professional customer relationship.

Organize customer files for audits and escalate sensitive accounts or complex disputes to the Sr. Manager.

Support month-end closing activities and assist in annual audit reviews by providing documentation on schedule.

Develop and update written documentation for internal departmental processes

Follows up on internal and external requests immediately

Performs other assigned tasks, duties, and ad hoc projects as necessary to support the Finance Team

Document AR execution procedures and maintain up-to-date SOPs for your role

Maintain a shared customer knowledge base with notes on payment patterns

Requirements of the job :

2-4 years of professional background in Accounts Receivable, specifically covering invoicing, cash application, and collections

Practical proficiency with NetSuite or similar ERP platforms such as SAP, Oracle, or Dynamics

Familiarity with working with Salesforce or other CRM systems

Advanced Microsoft Excel capabilities, including VLOOKUP, pivot tables, and fundamental formula construction

Strong analytical mindset paired with decisive problem-solving and decision-making skills

Proven track record of maintaining accuracy while handling high-volume, detail-oriented tasks

Collaborative team contributor capable of showing individual initiative and navigating unstructured environments effectively

Prior experience in upholding financial controls, compliance standards, or billing governance

Preferred experience in billing environments involving multiple entities or various currencies

Strongly preferred knowledge of international tax regulations, VAT, or multi-entity billing across the US/EU regions

High level of Salesforce CRM competence, including daily handling of PO tracking and sign-off procedures

Sharp focus on documentation quality to minimize customer disputes through careful review of billing data

Analytical ability to oversee project milestones and PO quantities for multiple active accounts concurrently

Professionalism to escalate concerns quickly when encountering incorrect or incomplete approvals

Time management and Organizational skills – effectively and professionally organize and plan for simultaneous and complex issues

Capacity to support US operational hours, with a preference for the EST morning shift and the ability to work the 2:30 PM to 11:30 PM IST shift.

Bonus Points:

Collaborative working style with the ability to uphold standards while partnering constructively across teams

Clear and professional communication skills, with the ability to reinforce process timelines and requirements effectively

Hands-on technical skill in NetSuite or an equivalent ERP system