Applications Support Analyst

Grade UE07: £41,064 - £48,822 per annum (pro rata for part-time)

Information Services Group / Applications Directorate / Production Management

Full-time: 35 hours per week

Fixed-term: 2 years

Together we can do great things.

Be part of something bigger.

With roles from hospitality to research, there’s a career for everyone at the University of Edinburgh.

We can offer opportunities for you to develop in your career and make a real difference in the communities around us while contributing to the world at large.

The University of Edinburgh is a world-class organisation.

We are a large University covering a wide range of activities.

In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.

We’re currently offering an exciting role for an IT/Applications Support Analyst to join our friendly Production Management team and work at the heart of one of the world’s leading universities.

The role involves:

• Providing high quality technical support for corporate applications and working with colleagues and business partners across areas to ensure the smooth running of LIVE systems primarily under Student/Academic services (e.g. Tribal SITS)
• Contributing specialist business and technical expertise to project teams ensuring that new IT systems and facilities are introduced successfully with minimal risk to the ongoing operation of university business.
• Proven problem-solving skills ideally backed by considerable professional experience of working in an IT support role.
• Ability to learn and support a broad range of technologies within a variety of business contexts often working simultaneously on a range of differing problems progressing each based on customer and technical requirements.
• Confidence and flexibility to work under pressure to deliver effective and high-quality solutions.
• Proven ability to successfully interact with both technical and non-technical colleagues at all levels in both verbal and written communications.
• In depth knowledge of RDBMS such as Oracle or SQLServer, one or more web-based software development tools that includes Python/Django, ColdFusion and related frameworks and exposure to working with SaaS/Cloud integrations.