Application Support Specialist L2 (.Net)

Company Overview

Job Summary

• We are seeking a skilled and motivated IT Support Specialist (Level 2) to provide technical support and ensure smooth IT operations across Bamboo Card.
• This role requires a professional who can handle both Level 0 (basic troubleshooting) and Level 1 (intermediate support) tasks while performing advanced Level 2 responsibilities.
• The ideal candidate will have a strong background in SQL and .NET Core, with at least 2 years of experience in IT support or a related field.
• Advanced Troubleshooting: Diagnose and resolve complex technical
• issues related to hardware, software, network, and application systems.
• Backend Debugging: Utilize your .NET Core skills to debug and improve
• backend systems, ensuring optimal performance and reliability.
• Data Analysis: Employ SQL queries to create reports, identify trends, and
• troubleshoot issues.
• Incident Management: Manage and resolve escalated incidents,
• ensuring timely resolution and minimal impact on business operations.
• Problem Management: Identify root causes of recurring issues and
• implement preventive measures to avoid future occurrences.
• Knowledge Base Management: Contribute to and maintain the
• knowledge base, documenting solutions and best practices for future
• reference.
• Collaboration: Work closely with cross-functional teams to address
• system issues, implement updates, and improve overall system
• performance.
• Customer Service: Provide excellent customer service, communicating
• technical information clearly and concisely to both technical and non-
• technical users.
• Education:
• Bachelor s degree in Computer Science, Information Technology, or related field (preferred).
• Experience:
• Minimum of 4 years in IT support or related roles.
• Certificates
• : CompTIA A+ or similar is a plus
• Experience with help desk ticketing systems is a plus

Technical Skills

• Proficiency in troubleshooting hardware, software, application and network issues
• Strong understanding of macOS, Apple hardware, software installation, and basic networking
• Experience with Apple's remote management tools (e.g., Jamf Pro).
• Strong commitment to delivering high-quality support services.
• 2+ years experience of SQL for writing and debugging queries.
• 2+ years experience .NET Core for backend development and troubleshooting.
• Escape to Paradise: Enjoy 22 working days of vacation leave plus bank holidays to recharge and explore your dream destinations.
• Total Wellness Package: Experience peace of mind with comprehensive Advance Medical and Dental Health Insurance coverage.
• Invest in Your Success: Unlock your potential with a generous USD1,000 annual Professional Development allowance, empowering you to excel in your field through accredited studies.
• Luxe Living: Elevate your lifestyle with an exclusive membership granting access to top-tier hotels, rejuvenating spas, and state-of-the-art gyms.
• Bond Beyond Work: Forge lasting connections through Quarterly Team Socials, where camaraderie and fun take center stage.
• Celebratory Feasts: Join Welcome Lunches, a delightful tradition where your team gathers to celebrate new beginnings over delicious meals.