Application Support Specialist
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Key skills for this role
Key Skills for This Role
Full Job Posting
WHAT YOU WILL DO
- Provide application support to customers and internal users
- Investigate and troubleshoot issues related to CerebriOS products
- Reproduce reported issues and identify potential causes
- Guide users through product features, workflows, and basic troubleshooting steps
- Review application behavior, error messages, and relevant data when investigating issues
- Document reported problems, troubleshooting steps, and resolutions
- Escalate complex or technical issues to Engineering or Product teams
- Follow up on escalated issues and communicate updates to users
- Identify recurring application issues and suggest improvements
- Help maintain internal knowledge bases, support documentation, and troubleshooting guides
- Assist with testing product fixes and updates from a support perspective
WHAT WE ARE LOOKING FOR
1+ year of experience in application support, technical support, customer support, or a similar role
Strong troubleshooting and problem-solving skills
Comfortable learning and supporting software applications
Ability to explain technical information clearly to non-technical users
Strong attention to detail and follow-through
Strong written and verbal English communication skills
Ability to investigate issues independently and know when to escalate
Comfortable working in a remote environment
NICE TO HAVE
Experience supporting B2B SaaS products
Familiarity with Jira, Zendesk, Intercom, or similar support tools
Basic SQL or database knowledge
Familiarity with APIs, integrations, or web applications
Experience working with browser-based software
Experience creating technical documentation or knowledge-base articles
Familiarity with Agile or Scrum environments
COMPENSATION AND BENEFITS
- $52,000–$68,000 annually , depending on experience, qualifications, and overall fit for the role.
- CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Location
- Remote
Salary Range
- 52,000 - 68,000 USD (gross, annually)
About CerebriOS
Verified company details for this employer are not available yet.
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