Application Support Engineer

Role Overview

Responsibilities

• Provide Tier 2 and Tier 3 support for critical manufacturing and enterprise applications.
• Respond to incidents, troubleshoot issues, and perform root cause analysis.
• Use SQL to analyze application data, validate fixes, and support reporting or data corrections.
• Serve as a technical escalation point and coordinate with global support teams, developers, and vendors.
• Support deployments, upgrades, patches, and validation activities in GxP-regulated environments.
• Partner with business users, IT, and engineering teams to identify recurring issues and improve application performance and stability.
• Create and maintain SOPs, runbooks, support documentation, and knowledge base articles.
• Ensure compliance with GxP, data integrity, change management, and cybersecurity requirements.

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field, or equivalent experience.
• 3+ years of experience in application support, systems support, or manufacturing IT.
• Strong hands-on SQL experience covering queries, data troubleshooting, and performance analysis.
• Experience supporting applications in pharmaceutical, biotech, or regulated manufacturing environments.
• Familiarity with incident, problem, and change management processes such as ITIL or similar.
• Strong communication skills and ability to work effectively in an on-site, cross-functional environment.

Preferred Qualifications

• Experience supporting manufacturing execution, quality, data historization, or laboratory systems.
• Knowledge of GxP validation, audit support, and regulated change control.
• Experience with SQL Server, Oracle, or similar relational databases.
• Exposure to global application support models and follow-the-sun operations.

Workplace

• This role is performed on-site in Indianapolis, Indiana.