Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Role: Intune Specialist Role Description: Handling Intune Windows Infrastructure and Day-to-Day activities. Must have skill: Intune/other EMM solution, MECM, Defender for Endpoints. Good to have skill: MDT Image Management, SCCM Co-Management, Nexthink, scripting, Azure Virtual Device, M365 cloud PC. Job Requirement: Key Responsibilities: Ensure the effective support and delivery of system tools (SCCM, Intune) to support the transition to Windows 10/11 Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions. Tickets are to be owned until successful resolution. May include escalation management to third party vendors, including Microsoft Premier Support. Patch Management and Windows 10/11 Servicing. Strong problem-solving abilities and excellent communication, customer handling and inter-personal skills Ability to work with customers in an advisory capacity around Modern Workplace, helping them to create their workplace strategy, with activities/tasks such as creating roadmaps and business cases. Ability to apply advanced or expert knowledge in relevant technology solutions and strong business operational acumen in the context of clients business. Ability to effectively team with peers in a large, matrixed organization, including experience with onshore, near-shore and off-shore delivery teams. Engagement with Project team for SOP, RACI, SRT, SOP type document creation and KT process. Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Technical Experience: Strong understanding in BYOD and COD, WCD (Configuration Designer), Autopilot, Auto-Enrolment, Auto-Enroll with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM Device Compliance - Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation. Configuration Profile - Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts. Upload, Deploy and Configure LOB applications, OEM store Application (Windows,), (Microsoft, Apple and Google). Deploy VPP apps and setting up APNS. Deploy LOB, OEM Store applications to endpoints. Deploy LOB/Store applications to group of users (AAD user groups). Monitor application deployment status. LOB Application Wrapping for iOS and Android managed applications. Wrap the LOB apps using iOS SDK, Android SDK. Create, Maintain, Update, Deploy and Delete policies. Configuration policies like Device restrictions, Wi-Fi profile, domain join profile etc. Compliance Policies iOS, Android and Windows, Device Life Cycle. Enrollment process of endpoints (iOS, Windows 10/11 and Android). Retire and Wipe Devices. Create, Maintain, Update, Deploy and Delete CA policies. CA for Windows, Android, iOS, MacOS. Extensive experience in Design & implementation of Microsoft Endpoint Configuration Manager (MECM)/SCCM environment including Co-Management, CMG Extensive experience in designing and execute the technical implementation of Windows 10 Autopilot Modern Management solution using Intune, Azure AD, Office365 based on client requirements and design specifications. Production of High-level/Low Level Design documentations. Proficient in customizing and deploying Windows 10. Knowledge on Group Policy Objects, Active Directory security and compliancy configurations and migrating to Intune CSP ADMX templates.