Application Support Engineer

Provide second- and third-line support for internal and external customers.

Investigate, diagnose and resolve application, data and connectivity incidents, using ITIL-aligned processes.

Own incidents from initial triage through to resolution, communicating clearly on progress, risk and impact.

Escalate effectively to engineering, partners or other teams when needed.

Use the command line to investigate remote devices, services and integrations.

Support and improve applications, data feeds, cloud platforms and operational tooling.

Build useful knowledge articles and share insight across the support team.

Work with development and cross-functional teams to improve performance, reliability and deployment.

Contribute ideas that make the service—and the customer experience—better.

Proven experience in application support, technical operations or a similar hands-on environment.

Experience working with SIRI SM, VM or SX data feeds, or comparable real-time data integrations.

Strong troubleshooting skills across Windows, Windows Server and embedded Linux/Unix environments.

Practical experience investigating remote or embedded devices, including GPRS/3G/4G connectivity and single-board computers.

Familiarity with AWS and cloud platforms, including Beacon, and an interest in developing deeper cloud expertise.

Confidence with SQL and databases, plus an understanding of HTML, CSS and XML.

Working knowledge of C# or Python.

A practical understanding of ITIL, incident management and service improvement.

Clear communication skills: you can explain technical issues to both technical and non-technical audiences.