Application Support Engineer

Job Summary

Responsibilities

• Support application users through receiving application issues and requests, investigate and resolve the issues and provide user consistent updates on progress.
• Performing analyses on software application functionality and suggesting improvements.
• Ensuring effective front-end and back-end functionality of applications.
• Providing software application support under the supervision of the Senior Engineer.
• Conducts unit testing and integration testing, executing the necessary bug fixing.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Establishing the root causes of application errors, analyze defects, follow up with vendor for corrective actions and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to clients and colleagues in other departments.
• Assign and review of users access requests.

Soft Skills

• Agile methodologies practices.
• Customer Orientation and Interpersonal Skills.
• Strong quality orientation and attention to detail.
• Ability to organize, estimate, and prioritize tasks.
• Communication skill.

Educational Qualifications and Certifications

• Minimum: Bachelor’s Degree in Computer Science/ Engineering or other related degree.
• Preferred: Master’s Degree in Computer Science/ Engineering or other related degree.
• Preferred: ITIL (Information Technology Infrastructure Library) certification.

Work Experience

• Minimum: 4+ years proven IT experience performing hands-on software development roles.
• Preferred: 8+ years of relevant work experience.
• Preferred: Agile driven development.