workable
Application Production Support
BNP Paribas
Chennai, IND
Full-time
Mid
Onsite
Discovered 3 weeks ago
RedHat LinuxWindowsAIXWASCFTMQ Series
Free
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RedHat LinuxWindowsAIX
Key Skills for This Role
RedHat LinuxWindowsAIXWASCFTMQ Series
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Responsibilities
- Direct Responsibilities
- · For a predefined applications scope take care of:
- o Incidents
- o Requests
- o Changes
- · Ensure that SLA targets are met for above activities
- · Handover to Paris teams if knowledge and skills are not available in ISPL
- · Coordinate closely with Paris OPS teams and all other BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)
- Contributing Responsibilities
- · Contribute to the knowledge transfer with Paris OPS teams
- · Contribute to the definition of procedures and processes necessary for the team
- · Help build team spirit and integrate into BNP Paribas culture
- · Contribute to the regular activity reporting and KPI calculation
- · Contribute to continuous improvement actions
- · Develop, implement, and manage ITSM processes based on ITIL or similar frameworks.
- · Oversee incident, problem, change, release and project management processes.
- · Work with cross-functional teams to ensure IT services align with business needs and service level agreements (SLAs).
- · Conduct regular reviews of ITSM processes and recommend improvements.
- · Manage the IT service catalog and ensure accurate documentation of services and processes.
Technical & Behavioral Competencies
· Knowledge and experience with RedHat Linux administration, Windows, AIX, WAS, CFT and MQ Series
· Experience with Service Now ticketing system
· Familiarity with Autosys
· Knowledge on any monitoring tools (e.g., Dynatrace, SysDig, Kibana)
· Familiarity with database technology is required: Oracle, SQL Server and MongoDB. Capability to execute basic scripts and queries
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