Ancillary Services Representative at Jax Spine & Pain Centers — Saint Augustine, USA | Base Career

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Greet and assist patients in a professional and courteous manner.
Triage and room patients in preparation for provider visits and ancillary services.
Obtain and document basic vital signs, including blood pressure, pulse, height, weight, and pain scores.
Assist with patient intake and ensure all required information is accurately documented in the EMR.
Support providers and clinical staff with documentation and coordination of patient care as needed.
Maintain patient flow and assist with clinic operations to ensure efficient patient throughput.
Provide education to patients regarding DME products, UDT collections, and treatment-related instructions.
Receive, process, route, and fulfill DME orders from providers and patients.
Fit and measure patients for various orthopedic braces, including back, knee, wrist, ankle, and cervical supports.
Educate patients and caregivers on proper brace application, usage, care, and maintenance.
Maintain accurate inventory levels and manage real-time inventory tracking for DME supplies.
Document all fittings, patient education, and patient interactions according to company guidelines.
Ensure all DME dispensing activities comply with payer and company requirements.
Collect routine urine, oral fluid, and pre-procedural screening samples in accordance with company policies.
Properly label, package, and prepare specimens for laboratory transport.
Maintain chain-of-custody and specimen integrity procedures when applicable.
Accurately document specimen collections and related patient interactions in the EMR.
Answer incoming calls and respond to patient, provider, and facility inquiries.
Research documentation, insurance benefits, and order status to assist patients and providers.
Provide basic education regarding insurance benefits and patient financial responsibility as appropriate.
Accurately enter and maintain patient information within the EMR system.
Collaborate effectively with physicians, care teams, scheduling staff, insurance verification, and other departments to ensure seamless patient care.
Maintain confidentiality and comply with all HIPAA regulations and company policies.

Ancillary Services Representative

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