Analyst, Continuous Improvement

Required Qualifications

• Bachelor's degree in Business, Finance, Operations Management, Engineering, or a related discipline.
• 4 to 5 years of professional experience in process improvement, operations, business analysis, or continuous improvement roles.
• Demonstrated experience leading or supporting business process improvement initiatives.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Experience with process mapping and documenting business processes.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint.

Preferred Qualifications

• Experience in Retirement Operations, Pension Administration, Wealth Management, Investment Operations, or related financial services operations.
• Lean Six Sigma certification (Green Belt or equivalent) is desirable but not mandatory.
• Experience applying Lean, Six Sigma, Agile, Design Thinking, or Operational Excellence methodologies.
• Familiarity with workflow automation, business rules, AI-enabled solutions, or process digitization initiatives.
• Experience developing dashboards and performance reporting using tools such as Power BI or similar platforms.
• Knowledge of operational risk management and quality management practices.
• When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife is an Equal Opportunity Employer

Salary range is expected to be between

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
• We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .