Default Management Consultant

Compliance & Governance

Change & Strategic Initiatives

Required Qualifications

• 3+ years of progressive experience in default management, mortgage servicing, collections, loss mitigation, banking operations, or a related financial services environment.
• Previous people leadership experience with demonstrated success developing and coaching teams.
• Strong understanding of residential mortgage products, lending practices, and delinquency management strategies.
• Knowledge of insolvency processes, bankruptcy legislation, collections practices, and applicable provincial regulations.

Preferred Qualifications

• Strong analytical and problem-solving skills with the ability to manage complex customer and business situations.
• Demonstrated ability to influence stakeholders and build collaborative relationships across multiple business areas.
• Excellent verbal and written communication skills.
• Strong organizational and decision-making skills with the ability to prioritize in a fast-paced environment.
• Nice to have: Bilingual (French & English) - The successful candidate could have to also communicate in French to support clients from various jurisdictions including Quebec.

The successful candidate will

When you join our team

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About Manulife and John Hancock

Manulife is an Equal Opportunity Employer

Salary range is expected to be between

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
• We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .