Airport Supervisory Programme
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Key skills for this role
About the Role
Etihad Airways offers an Airport Supervisory Programme in Abu Dhabi providing real-world experience in guest handling, check-in, boarding, and arrivals. This training role leads to a 12-24 month international assignment as an Airport Operations Supervisor with a clear career path to Duty Supervisor.
Key Skills for This Role
Responsibilities
- Oversee guest handling across airport touch points ensuring top tier service and compliance
- Meet KPIs, ancillary revenue, and customer service targets
- Coordinate with internal and external stakeholders for smooth operations
- Manage flight editing and special guest requirements (VIP, PRM, special categories)
- Liaise with control teams to handle disruptions, emergencies, and service recovery
- Identify and report safety and security risks
Requirements
- Real world experience in guest handling, check in, boarding, transfer desk and arrivals
- Safety and compliance training meeting global industry standards
- 12 to 24 month international assignment as Airport Operations Supervisor in training capacity
- Clear career path to Airport Duty Supervisor
Full Job Posting
Programme Overview
- Real world experience in guest handling, check in, boarding, transfer desk and arrivals
- Safety and compliance training meeting global industry standards
- A 12 to 24 month international assignment as an Airport Operations Supervisor in a training capacity
- A clear career path to becoming an Airport Duty Supervisor in one of our stations abroad
Accountabilities
- Oversee guest handling across airport touch points, ensuring top tier service and compliance with safety, security, and brand standards.
- Meet KPIs, ancillary revenue, and customer service targets.
- Coordinate with internal and external stakeholders for smooth operations, briefings, and updates.
- Manage flight editing and special guest requirements (VIP, PRM and special categories).
- Liaise with control teams to handle disruptions, emergencies, and service recovery.
- Identify and report safety and security risks, escalating significant issues as needed.
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