Airport Operations Programme
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Key skills for this role
About the Role
Etihad Airways offers a 3-4 year development programme for UAE Nationals in airport operations. Participants gain hands-on experience in network operations, hub control, and aircraft dispatch, preparing for leadership roles in aviation.
Key Skills for This Role
Responsibilities
- Coordinate and deliver guest acceptance and handling across all airport touchpoints
- Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets
- Coordinate on shift operations with internal and external stakeholders
- Manage flight editing and special guest requirements
- Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption
Requirements
- UAE National
- Enrolled in the Etihad Airport Programme
- Willingness to undergo 3 4 year training programme
Full Job Posting
Programme Overview
- The Etihad Airport Operations Programme offers UAE Nationals the opportunity to launch a career with one of the world's fastest growing airlines.
- This hands on training programme provides invaluable experience in airport and network operations, aircraft dispatch, and safety and security.
- This three to four year development programme will provide you with the skills needed for a role in airport ground operations.
What you'll achieve / Accountabilities
- Build a solid understanding of airport operations through three key work placements: In Network Operations Control at Etihad HQ, the Hub Control Center and in Aircraft Dispatch at Abu Dhabi Airport.
- Coordinate and deliver guest acceptance and handling across all airport touchpoints (check in, boarding, arrivals), ensuring exceptional customer service and full compliance with safety, security, brand standards, policies, and procedures.
- Deliver performance in line with agreed KPIs, ancillary revenue goals, and customer service targets.
- Coordinate on shift operations with internal and external stakeholders, including airline teams, handling partners, service providers, and local authorities.
- Manage flight editing and special guest requirements, including the planning and handling of VIP/MAAS, PRM, and other special category guests.
- Liaise with Guest Control, Business Solutions, Network Control, and SOC to manage operational disruption and support emergency response.
Why choose Etihad?
- At Etihad, we're committed to developing the next generation of aviation leaders.
- With world class training, mentorship, and on the job experience, you'll gain the experience and skills needed to thrive in a dynamic industry.
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