Airport Duty Officer
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Key skills for this role
About the Role
Gulf Air is hiring an Airport Duty Officer to oversee customer handling areas at the airport, ensuring high service standards and safety. The role involves supervising check-in, gate, transit, and arrival operations, coordinating with various airport stakeholders, and handling irregularities.
Key Skills for This Role
Responsibilities
- Oversee all customer handling areas including check in, departure gate, transit, and arrival
- Assign pre flight duties to staff and conduct de briefing to discuss discrepancies
- Direct check in staff in handling passengers with irregularities or invalid documents
- Direct check in staff in dealing with excess baggage charges and make decisions on waiving
- Handle denied boarding situations and guide staff on updating SSCI
- Establish and maintain good working relationships with customs, immigration, security, and other stakeholders
- Ensure company policy and local policies for handling delayed services are followed
- Ensure handling agents output meets company standards and contract
- Ensure strict adherence to company safety and security standards
- Ensure company regulations for lost/found/damaged baggage are followed
- Ensure staff wear company uniform to required standard
- Ensure adequate stock level of stationery and supervise distribution
Requirements
- 1 5 years of experience in airport operations or related field
- Knowledge of airport customer handling procedures
- Strong supervisory and coordination skills
- Ability to handle irregularities and denied boarding situations
- Good communication and interpersonal skills
Full Job Posting
Role Overview
- To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures
Main Duties
- Oversee all customer handling areas Viz. Check in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
- Assign pre flight duties to all staff and conduct de briefing to discuss the discrepancies.
- Direct Check in staff in handling passengers for any irregularities, invalid documents etc.
- Direct Check in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
- In case of Denied Boarding, guide check in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
- Ensure strict adherence of company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
- Ensure that staff on shift, wear company uniform to the required standard.
- Ensure that adequate stock level of all stationery and supervises distribution there of.
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