AIRPORT DUTY OFFICER - JEDDAH
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Key skills for this role
About the Role
Gulf Air is hiring an Airport Duty Officer in Jeddah to oversee customer handling areas including check-in, departure gate, transit, and arrival. The role requires ensuring high service standards, safety, and security procedures.
Key Skills for This Role
Responsibilities
- Oversee all customer handling areas: Check in, Departure Gate, Transit & Arrival
- Assign pre flight duties to staff and conduct de briefing to discuss discrepancies
- Direct check in staff in handling passengers for irregularities, invalid documents
- Direct check in staff in dealing with excess baggage charges
- Handle denied boarding situations and guide check in staff
- Establish and maintain good working relationships with customs, immigration, security, police, and other stakeholders
- Ensure company policy and local policies for handling delayed services are followed
- Ensure handling agents output is according to company standards
- Ensure strict adherence to company safety and security standards
- Ensure company regulations are followed regarding lost/found/damaged baggage
- Ensure staff on shift wear company uniform to required standard
- Ensure adequate stock level of all stationery
Requirements
- OND or equivalent
- Minimum 5 years of relevant experience
Full Job Posting
MAIN OBJECTIVES
- To oversee various customer handling areas of airport operations ensuring highest standard of service and following safe & secure working procedures.
MAIN DUTIES
- Oversee all customer handling areas Viz. Check in, Departure Gate, Transit & Arrival. Ensure all functions are accurately and promptly carried out by company staff as well as Handling Agent Staff to the highest degree of standard.
- Assign pre flight duties to all staff and conduct de briefing to discuss the discrepancies.
- Direct Check in staff in handling passengers for any irregularities, invalid documents etc.
- Direct Check in staff in dealing excess baggage charges. Make decisions regarding charging and waiving of charges.
- In case of Denied Boarding, guide check in staff and deal passengers. Ensure updating SSCI for downgrading or offloading customers.
- Establish and maintain good working relationships with customs, immigration, security, police, medical, cargo, ground transport, catering, duty free, courier companies, tour operators and other airline staff.
- Ensure that Company Policy and local policies for handling delayed services are followed and that delayed passengers are given all assistance during such delays.
- Ensure that the handling agents output is according to company standards and in accordance with the agreed contract.
- Ensure strict adherence of company safety and security standards.
- Ensure Company Regulations are being followed with regard to lost/found/damaged baggage and that the time factor in this connection is not exceeded.
- Ensure that staff on shift, wear company uniform to the required standard.
- Ensure that adequate stock level of all stationery and supervises distribution there of.
EDUCATION & TRAINING
- OND or equivalent.
EXPERIENCE
- Minimum 5 years of relevant experience.
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